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L2/L3 Systems Engineer (MSP Experience Required)

3 weeks, 3 days ago
Mexico, Colombia, Costa Rica, Dominican Republic, Albania, Philippines
Senior
Systems Engineer
DevOps and Infrastructure
Active Directory Azure Cybersecurity Fortinet Palo Alto PowerShell Windows Server
Apply Now
Outsourcing Staffing Advantage

Outsourcing Staffing Advantage

Outsourcing Staffing Advantage specializes in providing expert business process outsourcing services, focusing on delivering skilled workers for customer support and back office staffing solutions to enhance operational efficiency and precision.

IT Services
View All Jobs 17

Description

  • Provide advanced Level 2 and Level 3 technical support for multiple client environments.
  • Troubleshoot and resolve complex issues across Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
  • Administer Microsoft cloud services including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
  • Manage Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization.
  • Configure, maintain, and troubleshoot network infrastructure such as firewalls, VPNs, content filtering, and security solutions.
  • Support virtualization platforms, virtual machines, Azure Virtual Machines, and Azure Virtual Desktop (AVD).
  • Manage backup solutions and support troubleshooting and recovery processes.
  • Document service calls, technical resolutions, system configurations, diagrams, and internal procedures.
  • Create and maintain technical documentation, checklists, and knowledge base articles.
  • Prioritize multiple tickets, meet SLAs, and collaborate with engineers, clients, vendors, and internal teams on escalated issues.

Requirements

  • Minimum 3 years of experience in an MSP (Managed Services Provider) environment.
  • Experience supporting multiple clients and diverse IT environments.
  • Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
  • Ability to work independently, prioritize tasks, and perform effectively under pressure.
  • Strong written and verbal communication skills.
  • Highly organized, detail-oriented, and process-driven.
  • Experience documenting technical processes, configurations, and troubleshooting steps.
  • Experience with Microsoft 365, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
  • Experience with PowerShell scripting and automation, Azure Virtual Machines, Azure Virtual Desktop (AVD), Windows Server administration, Active Directory, Group Policy, directory synchronization tools, hardware firewalls, VPN technologies, DPI-SSL/content filtering, virtualization platforms, and backup technologies.
  • Preferred: Experience with multiple MSP tools and platforms.
  • Preferred: Microsoft certifications such as Azure Administrator Associate, Microsoft 365 Administrator Expert, or Endpoint Administrator Associate.
  • Preferred: Experience managing enterprise Microsoft environments and hybrid cloud environments.
  • Preferred: Strong understanding of cybersecurity best practices.
  • Preferred: Experience with firewall vendors such as SonicWall, Fortinet, Meraki, Palo Alto, or similar technologies.
  • Preferred: Experience creating network diagrams and technical documentation.
  • Preferred: Familiarity with IT service management processes and ticketing systems.
  • Preferred: Experience working directly with clients in a consulting or managed services capacity.

Benefits

  • Opportunity to work on diverse and exciting projects.
  • Supportive and collaborative work environment.
  • Weekly payments.
  • Weekends off.

Interested in this position?

Apply directly on the company website

Apply Now

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