Outsourced Staff

Outsourced Staff provides high-performing dedicated teams of tech, digital, and customer support specialists in the Philippines, helping businesses reduce costs and increase productivity.

Professional Services

Industrials

11-50 (30)

19 open positions

Links

View All Jobs

Operations Manager and Chief of Staff to the Founder (AI-First)

1 month, 1 week ago

Philippines

Full-time

Senior

Operations Manager

Operations

HubSpot

Apply Now

Outsourced Staff

Outsourced Staff provides high-performing dedicated teams of tech, digital, and customer support specialists in the Philippines, helping businesses reduce costs and increase productivity.

Professional Services

11-50

View All Jobs 19

Description

Coordinate and eventually lead the content and client success teams under the Founder’s direction.
Run the operational backbone of the business and ensure the Founder’s commitments are followed through.
Set the operating rhythm by tracking deliverables, monitoring client health, escalating issues, and ensuring SLAs are met.
Shadow the Founder and teams to map recurring tasks, decisions, and workflows across the business.
Document workflows as SOPs with triggers, steps, tools, decision criteria, and handoff points.
Build and maintain a searchable, version-controlled central SOP library.
Apply process-improvement methods to reduce waste, lower variation, cut cycle time, and improve quality.
Measure operational changes before and after and report results with numbers.
Identify workflows that can be delegated or automated with AI agents.
Manage the Founder’s inbox and calendar, including triage, drafting replies, scheduling, reminders, and prep.
Attend meetings with the Founder, take notes, capture actions, and own follow-through.
Draft post-meeting summaries, sales proposals, and pre-call briefs to improve response speed and meeting preparation.
Follow up warm leads by phone and keep HubSpot updated with deal stages, activity, and stale-deal flags.
Use AI tools to draft, summarize, research, and build light automations under the Founder’s direction.

Requirements

5+ years of experience in operations, including direct support to a founder, CEO, or business owner.
Background in an outsourcing, BPO, or support services business.
Formal process-improvement certification such as Six Sigma Green Belt, Black Belt, Lean, or equivalent.
Track record of running initiatives that improved measurable metrics such as cycle time, defect rate, cost, or SLA performance.
Strong systems-thinking mindset with the ability to document, measure, and improve messy workflows.
Genuine interest in AI and willingness to spend significant time building and refining AI workflows.
Experience coordinating or managing teams, with readiness to take full ownership of them.
Confidence using Google Workspace, HubSpot, and Loom.
Strong written and spoken English, including the ability to match the Founder’s tone in email and on calls.
Comfort making warm follow-up calls and handling client-facing conversations when needed.
Sharp judgment, proactive follow-through, and calm performance under pressure.
Ability to work AEST business hours, 9:00 AM to 6:00 PM, on the Australian public holiday calendar.
Reliable high-speed internet and a professional dual-monitor home office setup.
Australian client experience is preferred.
Hands-on experience with Claude, custom GPTs, Claude Projects, or simple automations is preferred.
Experience drafting sales proposals or running follow-up sequences is preferred.
Prior responsibility for full P&L or team leadership is preferred.

Benefits

₱80,000 to ₱150,000 per month compensation.
Full-time remote work from home.
Long-term role with a clear path into full operational leadership.
Training provided on Claude, prompt engineering, Claude Projects, and internal AI workflows.
Opportunity to work closely with the Founder in a high-trust, senior role.
Exposure to AI-first operations and the chance to build automation workflows.
Occasional out-of-hours flexibility for time-sensitive work.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Colovore is hiring a hands-on Facilities Manager to oversee the operations, maintenance, and team leadership for high-density, liquid-cooled AI data center facilities as the company expands nationally.

United States Full-time Senior Operations Manager

14 hours, 31 minutes ago

Apply

14 hours, 31 minutes ago

Netsuite/Salesforce Senior Application Administrator

IonQ 51-250 Internet Software & Services

IonQ is seeking a Business Systems Manager to lead the administration, security, and optimization of its Salesforce and NetSuite enterprise systems across business operations and IT.

United States Full-time Senior Business Analyst Operations Manager

$112k-$146k

Agile NetSuite Salesforce

14 hours, 31 minutes ago

Apply

14 hours, 31 minutes ago

Regional Manager, Affordable Housing

Asset Living 1K-5K Real Estate

Asset Living is hiring a Regional Manager, Affordable Housing to oversee a housing community portfolio’s operations, compliance, staffing, financial performance, leasing, and maintenance.