Senior Manager, Corporate Operations

1 month, 4 weeks ago
Full-time
Lead
DevOps and Infrastructure
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Translate high-level IT strategy into actionable engineering roadmaps for Systems and Infrastructure.
  • Oversee the annual technical roadmap for Systems and Infrastructure engineering teams, prioritizing projects by business impact and technical risk.
  • Identify manual toil and drive API-driven automation for the Joiner-Mover-Leaver (JML) lifecycle.
  • Collaborate with Security on internal incident response, lead blameless post-mortems, and drive long-term corrective actions for outages.
  • Act as lead technical liaison to Workplace and HR on large initiatives such as office buildouts, global connectivity standards, and Device Trust implementations.
  • Review and vet architecture designs for Okta workflows, MDM policy changes, and network/security configurations to ensure scalability.
  • Manage relationships and negotiate contracts with critical SaaS vendors and ISPs to ensure service quality and redundancy.
  • Directly manage, mentor, and develop engineering staff, setting technical standards and supporting career growth.
  • Ensure the security and reliability of a 100% cloud-native corporate environment across identity, devices, and network infrastructure.

Requirements

  • Bachelor's degree in computer science or equivalent, with 8+ years of relevant IT Engineering experience and at least 3 years in a formal leadership/management role.
  • Proven experience operating in a 100% cloud-native environment with zero on-prem footprint.
  • Expert-level experience managing Okta as an IdP, including SAML, SCIM, OIDC, and Workflows.
  • Experience administering Google Workspace and Microsoft O365.
  • Deep knowledge of MDM systems such as Jamf and Intune.
  • Familiarity with modern networking and physical security stacks (examples: Meraki, Verkada).
  • Proficiency with automation and scripting (examples: Python, Bash, APIs) to evaluate and guide engineering designs.
  • Strong written and verbal communication skills with the ability to influence cross-functional stakeholders and author departmental SOPs.
  • Experience with incident response frameworks, JML lifecycle automation, and vendor/ISP contract management.
  • Experience in a fast-paced SaaS company or high-growth startup is highly desirable; strong attention to detail and the ability to work independently and in teams.

Benefits

  • Base salary range $135,000–$165,000 per year, plus potential incentive compensation, bonus, and restricted stock units (RSUs).
  • Flexible time off (remote-friendly role) and generous medical, dental, and vision coverage for full-time employees and dependents.
  • 401(k) retirement plan.
  • Parental leave program including options for a paid night nurse and a gradual return-to-work plan.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses, office snacks and beverages, and company events.
  • Diversity and inclusion programs with multiple employee resource groups supporting various communities.

Interested in this position?

Apply directly on the company website

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