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Data Operations Specialist

1 week, 4 days ago
Mexico
Full-time
Junior
Customer Support
Data Science and Analytics
SQL
Apply Now
Ottimate

Ottimate

Ottimate, formerly known as Plate IQ, offers AP Automation AI Software that revolutionizes the invoice lifecycle with detailed GL mapping and deep learning AI. Their solutions cover End to End AP Automation, Invoice Automation, Payment Automation, and ...

IT Services
$164M raised
View All Jobs 10

Description

  • Own end-to-end processing, review, and validation of invoice data across multiple systems.
  • Monitor complex data workflows, identify root causes of discrepancies, and implement corrective actions.
  • Lead reporting, advanced data analysis, and performance tracking for key business metrics.
  • Write and optimize SQL queries to extract, analyze, and validate data.
  • Partner with cross-functional teams and stakeholders to design and implement process improvements.
  • Identify and support automation solutions to reduce manual effort and improve efficiency.
  • Document standard operating procedures and train junior team members.
  • Serve as an escalation point for data issues, system concerns, and cross-team troubleshooting.
  • Act as a primary point of contact for customer inquiries related to data accuracy, reporting, and system issues.
  • Communicate with customers through tickets, email, and phone to gather requirements, clarify needs, and explain findings.

Requirements

  • 2-3 years of experience in data operations, analytics, or a similar role.
  • Proficiency in SQL.
  • Strong track record of managing customer relationships or escalations.
  • Comfortable communicating directly with customers via email and phone.
  • Excellent attention to detail and an ownership mentality around data accuracy.
  • Ability to manage multiple priorities, projects, and deadlines with minimal supervision.
  • Strong analytical, critical-thinking, and problem-solving skills.
  • Experience working with large datasets.
  • Experience identifying patterns and friction points in operational data (preferred).
  • Experience supporting automation initiatives or process improvement work (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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