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Customer Support Associate (Self-Service)

1 hour, 32 minutes ago
Anywhere
Full-time
Junior
Customer Support
Customer and Technical Support
HubSpot Salesforce
Apply Now
Osano

Osano

Osano is an intuitive data privacy platform that simplifies compliance for organizations by offering easy-to-use software to manage privacy programs and ensure GDPR and CCPA compliance for over 750,000 companies.

IT Services
11-50
Founded 2018
$44M raised
View All Jobs 4

Description

  • Support self-service customers through proactive outreach, answering common product and account questions, and guiding onboarding.
  • Escalate complex customer issues to the appropriate Customer Experience team members.
  • Help customers have a positive, efficient, and successful onboarding and support experience.
  • Organize and maintain self-service resources so they are easy for customers to find and use.
  • Track recurring customer questions, onboarding challenges, and themes, and share insights with the Customer Experience team.
  • Monitor Product-Led Growth metrics such as signups, outreach, response rates, activation, implementation progress, and go-live success.
  • Identify and surface expansion and upgrade opportunities to the Customer Experience team.
  • Assist with simple reporting on customer inquiries and self-service usage.
  • Help build and maintain internal documentation and process guides.
  • Support day-to-day operational tasks within the Customer Experience team.

Requirements

  • 1–2 years of experience in customer support, customer success, technical support, SaaS support, or a related customer-facing role.
  • Strong written and verbal communication skills.
  • Excellent attention to detail and organizational skills.
  • Customer-first mindset with a desire to help others succeed.
  • Comfortable learning new software and technology.
  • Ability to work independently while asking questions and seeking feedback.
  • Familiarity with Product-Led Growth concepts and customer adoption metrics (preferred).
  • Experience using support tools such as Zendesk, Intercom, HubSpot, Salesforce, or similar platforms (preferred).
  • Experience creating or maintaining knowledge base articles and internal documentation (preferred).
  • Familiarity with analytics, reporting, or customer usage data (preferred).
  • Interest in growing a career in Customer Experience, Customer Success, or Support Operations (preferred).

Benefits

  • Opportunity to work for a Great Place to Work company recognized for four years running.
  • Work at a fast-growing, privacy-first company with a multi-year runway.
  • Exposure to modern technologies, smarter systems, and thoughtful automation.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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