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Account Manager Hotels EMEA

1 hour, 55 minutes ago
United Kingdom
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
OpenTable

OpenTable

OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. With millions of diners and tens of thousands of restaurants, OpenTable empowers the dining exp...

Consumer Services
1K-5K
Founded 1998
$48M raised
View All Jobs 11

Description

  • Serve as the primary point of contact and trusted advisor for an elite portfolio of hotel groups and strategic hotel accounts across EMEA.
  • Manage high-value client relationships after initial sale and installation to drive deep utilization of OpenTable solutions.
  • Meet and exceed monthly and quarterly retention and revenue goals across the assigned portfolio.
  • Protect core revenue while identifying and closing upgrade and add-on sales opportunities.
  • Ensure customer success through proactive follow-ups, account optimization, and ongoing support for hotel clients.
  • Document client communications and activities in Salesforce and report account health and KPI progress to senior leadership.
  • Maintain expert knowledge of OpenTable’s solutions, including table management platforms and online marketing tools.
  • Consult with C-suite stakeholders to align OpenTable technology with business goals and solve operational challenges.
  • Share market feedback with Product and Marketing teams to influence roadmap priorities and feature requirements.
  • Support Hotels Account Executives and Inside Sales Representatives to ensure smooth handoff from signed to live and accelerate revenue recognition.

Requirements

  • 5+ years of account management or equivalent experience, ideally in a B2B SaaS or high-growth hospitality technology environment.
  • Proficiency in Google Suite and CRM tools such as Salesforce is preferred.
  • Comfort with AI fluency and applying it in a professional setting.
  • Outstanding negotiating and communication skills.
  • Business-fluent German is strongly preferred.
  • Ability to make data-driven business decisions and use insights and industry trends to reframe client perspectives.
  • Proven ability to work under pressure, meet ambitious goals, and manage multiple priorities simultaneously.
  • Availability for 30-50% travel depending on location across the EMEA region.
  • Genuine passion for the hospitality industry and technology; prior restaurant management or F&B sales experience is a significant plus.

Benefits

  • Work from almost anywhere for up to 20 days per year.
  • Generous paid parental leave, vacation time, and birthday time off.
  • Private health and dental insurance.
  • Company-paid therapy sessions through SpringHealth and a company-paid Headspace subscription.
  • Annual company-wide week off to fully recharge.
  • Paid volunteer time.
  • Career growth support including Development Dollars, leadership development, and access to thousands of on-demand e-learnings.
  • Travel discounts, Bike2Work support, season ticket loan, pension contributions, income protection, life assurance, Employee Assistance Program, discounted gym membership, social events, Thursday happy hours, and free lunch two days per week.

Interested in this position?

Apply directly on the company website

Apply Now

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