Account Manager

2 hours, 57 minutes ago
Full-time
Senior
Customer and Technical Support
OpenTable

OpenTable

OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. With millions of diners and tens of thousands of restaurants, OpenTable empowers the dining exp...

Consumer Services
1K-5K
Founded 1998
$48M raised

Description

  • Drive customer retention and revenue growth by identifying upsell and expansion opportunities.
  • Advise restaurant partners on product and feature adoption to improve business performance.
  • Maintain expert knowledge of OpenTable products and services for customer engagements.
  • Conduct on-site visits and virtual meetings with restaurant customers.
  • Collaborate with internal stakeholders to share best practices and support organizational initiatives.

Requirements

  • 5+ years of experience in account management, sales, or customer success.
  • Native-level German and business-level English proficiency.
  • Ability to manage multiple accounts with strong organizational and time-management skills.
  • Ability to use data to guide decisions and influence stakeholders.
  • Strong communication and relationship-building skills.
  • Proficiency with CRM software such as Salesforce and Google Workspace.
  • Restaurant management or food and beverage sales experience preferred.
  • Experience meeting or exceeding ambitious performance targets preferred.
  • Passion for hospitality and technology preferred.

Benefits

  • €55,000 annual base salary plus performance bonus.
  • 25 days of paid vacation and enhanced paid parental leave.
  • Company-paid therapy sessions through SpringHealth and Headspace subscription.
  • Annual company-wide week off.
  • Development budget, leadership development, and access to thousands of online courses.
  • Travel discounts.

Interested in this position?

Apply directly on the company website

Apply Now

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