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Senior Amazon Connect Engineer (Conversational AI)

3 weeks ago
Mexico, El Salvador, Guatemala, Colombia, Costa Rica, Uruguay
Full-time
Senior
AI Engineer
Software Development
AWS AWS CDK CI/CD Cisco Generative AI Node.js Oracle Python React Salesforce Terraform TypeScript
Apply Now
Oowlish

Oowlish

Top Nearshore Software Developers And Tech Squads | Oowlish Oowlish provides companies of all sizes access to the best technical talent in Brazil, making innovation more accessible and convenient than ever. Because our mission is to give every company,...

Internet Software & Services
51-250
Founded 2017
View All Jobs 14

Description

  • Design and build enterprise contact center solutions using Amazon Connect.
  • Develop contact flows, routing strategies, Customer Profiles, Cases, Tasks, and related Connect capabilities.
  • Build conversational AI, self-service experiences, and AI agents using Amazon Bedrock and Connect AI capabilities.
  • Implement tool calling, authentication, workflows, guardrails, escalation, fallback, and error recovery.
  • Develop backend integrations and event-driven solutions using AWS serverless services.
  • Build custom agent and administrative interfaces with React and the Amazon Connect Streams API.
  • Integrate contact center platforms with CRM and enterprise systems.
  • Create Infrastructure as Code with AWS CDK or Terraform and maintain CI/CD pipelines and automated testing.
  • Implement observability, monitoring, and alerting for production workloads.
  • Troubleshoot production issues and support migrations from legacy contact center platforms.

Requirements

  • 7+ years of hands-on software engineering experience.
  • 2+ years building enterprise solutions with Amazon Connect or comparable CCaaS platforms.
  • Strong AWS cloud and serverless experience, including Lambda, EventBridge, API Gateway, DynamoDB, and Step Functions.
  • Experience with Amazon Connect features including Contact Flows, routing, Customer Profiles, Cases, Tasks, Contact Lens, and Streams API.
  • Experience building conversational AI, LLM-based applications, prompt engineering, and AI tool-calling integrations.
  • Experience with Amazon Bedrock, Amazon Q in Connect, or equivalent Generative AI technologies.
  • Strong TypeScript/Node.js and Python development experience.
  • Production React development experience.
  • Experience with Infrastructure as Code, CI/CD, automated testing, monitoring, and production support.
  • Strong customer-facing communication and written and verbal English skills.
  • Experience with Amazon Lex, multi-agent architectures, AI guardrails, CRM integrations, contact center analytics, or regulated environments is preferred.
  • AWS certifications and experience with legacy platforms such as Avaya, Genesys, Cisco, Oracle, or Salesforce are preferred.

Benefits

  • Remote home-office work.
  • Competitive compensation based on experience.
  • Career development plans and growth opportunities.
  • International client projects.
  • Oowlish English technical and conversational program.
  • Fitness benefits through Total Pass.
  • Games and competitions.

Interested in this position?

Apply directly on the company website

Apply Now

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