Implementation Specialist

2 hours, 16 minutes ago
Full-time
Junior
Customer and Technical Support
Ooma, Inc.

Ooma, Inc.

Ooma, Inc. is a telecommunications company based in Palo Alto, California, founded in 2004. It specializes in Voice over Internet Protocol (VoIP) solutions, evolving from residential free-calling devices to comprehensive cloud-based communication services for both homes and businesses. Ooma initially gained attention with its hardware like the Ooma Hub and Scout, which allowed for free calling through innovative peer-to-peer technology. The company has transitioned to a subscription model, offering services such as Ooma Premier for residential users and Ooma Office, a cloud-based VoIP system designed for businesses. Ooma has expanded its offerings through strategic acquisitions, including Voxter, Broadsmart, and OnSIP, enhancing its cloud communications capabilities. With a focus on recurring revenue, Ooma targets both individual consumers and small to medium-sized businesses, providing affordable and efficient telephony solutions.

telecommunications
1001-5000
Founded 2003

Description

  • Serve as the primary customer-facing contact for Ooma Enterprise customers.
  • Manage end-to-end onboarding, including product provisioning, installation, and configuration.
  • Guide new customers through the onboarding process and product adoption.
  • Troubleshoot, resolve, and escalate customer technical issues as needed.
  • Set customer expectations, track schedules, and recommend risk-mitigation actions to prevent delays.
  • Coordinate with Sales, Engineering, and other internal teams to complete projects on time and to specification.
  • Facilitate internal and external escalations involving business and technical stakeholders.

Requirements

  • 2+ years of experience in technical customer success or implementation, preferably in a SaaS or customer service call center environment.
  • Knowledge of networking fundamentals, including TCP/IP, DHCP, and VPN.
  • Exceptional communication and presentation skills.
  • Strong analytical, problem-solving, coordination, organizational, and time-management skills.
  • Ability to manage concurrent tasks and changing priorities in a fast-paced environment.
  • Service-oriented, self-directed professional who can work independently and collaboratively.
  • Demonstrated success working with minimal direction.
  • Technology aptitude and willingness to learn new software, including AI tools.
  • Hands-on experience with wiring, structured cabling, telecom installations, or network cabling preferred.
  • Project and client management experience preferred.

Benefits

  • $66,000–$75,000 USD base salary range for U.S. candidates.
  • Potential eligibility for bonuses, sales incentives, and RSUs.
  • Medical, dental, and vision insurance, with HMO, PPO, and HDHP options including employer-funded HSA contributions.
  • Employer-paid life, AD&D, and short- and long-term disability coverage.
  • 401(k) with employer match and Roth option, plus an Employee Stock Purchase Plan.
  • Paid time off, sick time, and company holidays.
  • FSA, commuter benefits, Employee Assistance Program, travel assistance, identity theft support, and additional discount programs.

Interested in this position?

Apply directly on the company website

Apply Now

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