Senior Program Manager (Change Management)

1 hour, 54 minutes ago
Full-time
Lead
Project and Program Management
ONLY [オンリー]

ONLY [オンリー]

ONLY Corporation specializes in designing, manufacturing, and selling men's and women's clothing, focusing on suits, shirts, and ties. They offer both ready-made and custom suits and operate multiple stores catering to diverse suit preferences.

Textiles, Apparel & Luxury Goods
Founded 1996

Description

  • Lead 2–3 concurrent large-scale process improvement programs and ensure timely delivery and measurable impact.
  • Conduct data analysis, process mapping, and root cause analysis to identify inefficiencies and develop solutions.
  • Apply Lean Six Sigma and continuous improvement methods to optimize customer support and delivery operations.
  • Develop and maintain Power BI dashboards and Azure DevOps reports for performance tracking.
  • Create standard operating procedures, process documentation, and training materials.
  • Lead change management initiatives and support adoption across teams.
  • Partner with delivery, infrastructure, and operations teams to align improvements with business objectives.
  • Report KPIs and performance improvements to senior leadership and stakeholders.
  • Facilitate value stream mapping sessions and workshops to identify bottlenecks and prioritize opportunities.
  • Mentor cross-functional teams on process improvement principles and best practices.

Requirements

  • 10+ years of project or program management experience in complex operational environments.
  • 10+ years of hands-on change management experience, preferably using PROSCI or equivalent methodologies.
  • 5+ years of experience building and managing Azure DevOps dashboards and Power BI reports.
  • Proven success delivering continuous improvement initiatives with measurable business impact.
  • Strong analytical, problem-solving, communication, and stakeholder-influence skills.
  • Experience managing multiple programs in a fast-paced environment.
  • Knowledge of business process design, service delivery operations, and performance optimization frameworks.
  • Lean Six Sigma Green Belt or Black Belt certification, or equivalent practical experience.
  • PMP or PMI certification preferred.
  • Experience with customer support operations, SLAs, workforce management, Microsoft Project, Visio, or operational excellence consulting preferred.

Benefits

  • Annual salary range of $140,000–$150,000 for Washington state, depending on qualifications and experience.
  • Medical, dental, and vision coverage.
  • Flexible Spending Account.
  • 401(k) program.
  • Competitive paid time off.
  • Parental leave.
  • Professional growth and development opportunities.
  • Remote position, preferably based in the Greater Seattle, Washington area.

Interested in this position?

Apply directly on the company website

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