Member Support Agent (Healthcare - Mexico)

2 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
OneImaging

OneImaging

OneImaging provides comprehensive imaging services, including detailed scans for brain, spine, and soft tissue issues, as well as quick assessments for bone fractures and early cancer detection, all aimed at simplifying the radiology process for better...

Health Care Providers & Services
Founded 2022

Description

  • Manage inbound communications across phone, text, email, and chat.
  • Answer member and partner questions accurately and guide them through the OneImaging member journey.
  • Support exam scheduling by coordinating with referring providers as needed.
  • Resolve member issues using available resources, notes, and critical thinking.
  • Address concerns and objections while clarifying next steps for members.
  • Provide empathetic, professional, and clear support to build trust and reduce friction.
  • Partner with internal teams to ensure accurate information and seamless handoffs.
  • Follow up with members to confirm resolution and close the loop on requests.
  • Meet weekly and monthly performance targets for volume, response time, handle time, satisfaction, and retrieval completions.

Requirements

  • C2-level English proficiency with precise, professional communication.
  • 2+ years of experience in inbound calling, call center, or customer service/support roles.
  • Healthcare experience is preferred.
  • Excellent verbal communication skills with a professional and empathetic phone manner.
  • Ability to listen carefully, build trust, and handle objections with resilience and positivity.
  • Strong organizational skills to manage volume and follow-ups.
  • Comfortable using CRMs, call platforms, and messaging tools.
  • High school diploma required.
  • Associate’s or Bachelor’s degree preferred.

Benefits

  • Compensation of $1,000/month USD or in your currency of choice.
  • Work from home.
  • Flexible schedule.
  • Opportunities for professional development and growth.

Interested in this position?

Apply directly on the company website

Apply Now

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