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Account Expert (South America)

1 month, 2 weeks ago
Argentina, Brazil, Colombia
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Digital Marketing E-commerce Email Marketing HubSpot Mixpanel
Apply Now
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
51-250
Founded 2014
View All Jobs 5

Description

  • Serve as a trusted advisor for top-tier customers and partners.
  • Develop strategies with merchants to increase revenue through digital marketing.
  • Onboard new clients by helping with contact migration, warmup, and first campaigns and automations.
  • Provide proactive strategic advice on a weekly, bi-monthly, or monthly cadence.
  • Respond to client questions promptly and support ongoing account needs.
  • Review customer dashboards, address open issues, and escalate appropriately.
  • Keep merchants informed about product releases and new features.
  • Contribute product feedback to Product and Engineering to improve customer engagement.
  • Conduct QBRs, set quarterly goals, and help customers achieve them.
  • Document troubleshooting steps and problem-resolution processes.

Requirements

  • 1-2 years of customer success-related experience.
  • Understanding of key digital marketing metrics such as opens, clicks, and conversions.
  • Proven creative problem-solving ability with customers.
  • Fluency in English.
  • Fluency in Spanish.
  • Experience discussing business and sales topics during renewal or cancellation conversations.
  • Excellent communication skills across chat, phone, video conference, email, and WeChat.
  • Strong time management, ownership, and independent working skills.
  • Familiarity with tools such as Slack, Zoom, Intercom, Mixpanel, HubSpot, G-Suite, and Omnisend or other ecommerce and marketing platforms.
  • Experience in ecommerce, SaaS, project management, or marketing, and advising customers on marketing strategy is a plus.

Benefits

  • Gross salary starting from 1500 EUR/month, based on experience, plus commission depending on individual results.
  • Unlimited learning budget for self-improvement.
  • Private health insurance.
  • Remote work possibilities.
  • Unlimited access to psychotherapy.
  • Workstation budget.
  • Personalized work anniversary gifts.
  • Workations and team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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