Account Expert (South America)

1 week, 2 days ago
Full-time
Junior
Customer and Technical Support
Omnisend

Omnisend

Omnisend is an ecommerce tailored email & SMS marketing automation platform designed to help nimble teams increase revenue effortlessly. With one-click ecommerce integrations, pre-built workflows, and intuitive editing, over 80,000 ecommerce brands tru...

Internet Software & Services
51-250
Founded 2014

Description

  • Serve as a trusted advisor for top-tier customers and partners.
  • Develop strategies with merchants to increase revenue through digital marketing.
  • Onboard new clients by helping with contact migration, warmup, and first campaigns and automations.
  • Provide proactive strategic advice on a weekly, bi-monthly, or monthly cadence.
  • Respond to client questions promptly and support ongoing account needs.
  • Review customer dashboards, address open issues, and escalate appropriately.
  • Keep merchants informed about product releases and new features.
  • Contribute product feedback to Product and Engineering to improve customer engagement.
  • Conduct QBRs, set quarterly goals, and help customers achieve them.
  • Document troubleshooting steps and problem-resolution processes.

Requirements

  • 1-2 years of customer success-related experience.
  • Understanding of key digital marketing metrics such as opens, clicks, and conversions.
  • Proven creative problem-solving ability with customers.
  • Fluency in English.
  • Fluency in Spanish.
  • Experience discussing business and sales topics during renewal or cancellation conversations.
  • Excellent communication skills across chat, phone, video conference, email, and WeChat.
  • Strong time management, ownership, and independent working skills.
  • Familiarity with tools such as Slack, Zoom, Intercom, Mixpanel, HubSpot, G-Suite, and Omnisend or other ecommerce and marketing platforms.
  • Experience in ecommerce, SaaS, project management, or marketing, and advising customers on marketing strategy is a plus.

Benefits

  • Gross salary starting from 1500 EUR/month, based on experience, plus commission depending on individual results.
  • Unlimited learning budget for self-improvement.
  • Private health insurance.
  • Remote work possibilities.
  • Unlimited access to psychotherapy.
  • Workstation budget.
  • Personalized work anniversary gifts.
  • Workations and team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager II, Customer Success

Samsara 1K-5K IT Services

Samsara, a Connected Operations Cloud company serving physical-operation industries, is hiring for an unspecified role to support its mission of improving operational safety, efficiency, and sustainability.

17 hours, 8 minutes ago

Senior Customer Success Enablement Manager

Restaurant365 251-1K Diversified Financial Services

Restaurant365 is hiring a remote Senior Customer Success Enablement Manager to build scalable onboarding, coaching, and workflow programs that improve retention, expansion, and execution across Customer Success and Support.

Salesforce
17 hours, 53 minutes ago

Outbound Performance & Client Success Lead

Pavago IT Services

Pavago is hiring an Outbound Performance & Client Success Lead for a remote outbound agency role focused on managing client accounts, improving cold email campaign performance, and driving retention and qualified pipeline.

CRM HubSpot
17 hours, 53 minutes ago

Customer Success Manager

Megaport 251-1K Diversified Telecommunication Services

Megaport is seeking a Customer Success Manager in the Pacific Northwest to manage post-sale relationships, retain and expand revenue, and increase customer value across a designated account base.

1 day, 17 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers