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Deal Desk and Operations Analyst

3 days, 19 hours ago
Spain, Bulgaria, Greece, Portugal, Romania
Full-time
Mid Level
Operations Analyst
Data Science and Analytics
Salesforce
Apply Now
Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised
View All Jobs 11

Description

  • Serve as the primary point of contact for Sales on pricing, commercial terms, and complex deal structures.
  • Manage and streamline the quote-to-contract approval workflow while ensuring compliance with internal policies.
  • Review order forms, contracts, and quotes for accuracy before customer delivery.
  • Ensure deals meet margin or MRR requirements and that discounting is properly justified.
  • Support guided selling by helping sales teams select the correct product bundles, SKUs, and required add-ons.
  • Audit custom deal terms such as non-standard payment terms, free trial clauses, and custom SLA commitments.
  • Reconcile technical scope documents with commercial quotes to ensure consistency between SOWs and order forms.
  • Provide CPQ troubleshooting and support to Sales reps, and partner with RevOps to keep pricing and discount rules current.
  • Identify bottlenecks in the sales cycle and implement process improvements and automation to reduce friction.
  • Act as the regional Deal Desk liaison for strategic LATAM-based partners.

Requirements

  • Bachelor’s degree in Business, Finance, Operations, or a related field.
  • Fluent in English; fluent Spanish is a big plus.
  • 3+ years of experience in deal desk, sales operations, or revenue operations in a B2B SaaS or technology environment.
  • Strong understanding of the Quote-to-Cash lifecycle, pricing strategies, and contract management.
  • Hands-on experience with CPQ tools and Salesforce is highly desirable.
  • Excellent analytical skills with the ability to reconcile technical scopes (SOWs) with commercial quotes.
  • Previous experience using AI tools for process automation, such as Claude or Gemini.
  • Ability to work cross-functionally with Sales, Finance, and Legal to resolve complex deal issues.

Benefits

  • Fixed compensation.
  • Long-term employment with vacation days.
  • Professional development support, including courses and training.
  • Opportunity to work on cutting-edge technology products with global impact.
  • Collaborative and fun-to-work-with colleagues.
  • Apple gear provided.
  • Comprehensive benefits package.
  • Equal opportunity and inclusive workplace environment.

Interested in this position?

Apply directly on the company website

Apply Now

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