Delivery Director

1 month, 1 week ago
Full-time
Lead
Project and Program Management
OLIVER

OLIVER

OLIVER specializes in creating and managing bespoke in-house marketing teams and ecosystems for brands, enabling them to achieve greater efficiency and effectiveness in their marketing efforts while fostering a deep understanding of their brand.

Media
1K-5K
Founded 2004

Description

  • Translate client strategy into delivery plans, operating rhythms, and measurable outcomes.
  • Establish and maintain regional delivery standards across briefing, planning, estimation, QA, approvals, handoffs, and reporting.
  • Diagnose delivery pain points and design account-specific operating model improvements.
  • Lead change management initiatives, including adoption plans, communications, training, and stakeholder alignment.
  • Define and govern a shared services hub, including its scope, service catalogue, SLAs, and engagement model.
  • Enable cross-account load balancing and standardise repeatable delivery components such as templates, playbooks, and reusable assets.
  • Identify and prioritise GenAI use cases and embed them into workflows with appropriate governance.
  • Build training and adoption programs for delivery and craft teams to use GenAI consistently.
  • Lead delivery solutioning for pitches, RFPs, renewals, and new business opportunities.
  • Provide operational due diligence, including delivery risks, dependencies, assumptions, mitigations, estimates, and timelines.
  • Oversee regional capacity planning, talent mobility, and cross-studio collaboration.
  • Mentor and develop delivery leadership through coaching, capability frameworks, and succession planning.

Requirements

  • 15+ years in delivery or operations leadership roles.
  • 10+ years of experience in agency environments.
  • Experience leading multi-market, multi-disciplinary delivery models.
  • Proven ability to operationalise strategy into scalable delivery systems and governance.
  • Demonstrated success in account transformation and change leadership.
  • Strong client leadership, including stakeholder management and escalation handling.
  • Deep understanding of delivery tooling, workflow design, and capacity planning.
  • Practical understanding of GenAI applications in marketing operations and production, including governance implications.
  • Comfortable operating across regions, cultures, and time zones.
  • Passion for AI and new technologies; ability to learn and evaluate AI tools is critical.
  • Experience as a COO, VP, Head of Operations, Managing Director, Senior Delivery Director, Head of PMO, VP of Project Management, or Global/Regional Programme Director is preferred.

Benefits

  • Remote work arrangement (#LI-Remote).
  • Opportunity to work with a global client portfolio across 40+ countries.
  • Exposure to AI-enabled delivery and modern marketing operations.
  • Inclusive, equal opportunity workplace.
  • Commitment to sustainability and science-based emissions reduction targets.

Interested in this position?

Apply directly on the company website

Apply Now

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