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Client Delivery Manager

4 hours, 56 minutes ago
Mexico, Argentina, Brazil, Colombia, Costa Rica
Full-time
Mid Level
Account Manager
Project and Program Management
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 431

Description

  • Serve as the primary contact for a portfolio of clients and build relationships with executive stakeholders.
  • Manage client communications, project updates, delays, technical issues, and difficult conversations.
  • Own client roadmaps, timelines, milestones, records, and documentation from planning through delivery.
  • Hold internal teams accountable for deliverables and commitments.
  • Identify delivery risks and blockers early, then develop action plans to address them.
  • Translate business needs into clear problem statements and coordinate with engineering teams on technical solutions.
  • Bridge communication between business stakeholders and technical teams regarding APIs, workflows, and automation.
  • Connect project deliverables to ROI, time savings, operational improvements, and risk reduction.
  • Identify opportunities to expand engagement scope and introduce additional client value.
  • Navigate ambiguity, evaluate trade-offs, prioritize work, and develop practical solutions.

Requirements

  • 3–5+ years of experience in engagement management, program or project management, business development, management consulting, client delivery, or technical account management.
  • Experience in an agency, SaaS, technology, or consulting environment preferred.
  • Experience working with mid-market businesses preferred.
  • Exceptional spoken and written English, with confidence communicating with U.S. executives.
  • Strong executive presence and ability to operate as a senior delivery partner.
  • Sound business judgment and ability to prioritize under ambiguity.
  • Working familiarity with APIs, software workflows, and automation concepts, plus willingness to learn technical concepts quickly.
  • Strong organizational skills, project tracking, documentation, and stakeholder communication abilities.
  • Availability to work overlapping U.S. business hours, preferably Eastern or Central Time.
  • Ability to work independently, anticipate problems, manage client relationships, and focus on measurable outcomes.

Benefits

  • Full-time remote position.
  • U.S. business-hours schedule.
  • Structured interview process with application review, Spark Hire video, client interview, and onboarding.

Interested in this position?

Apply directly on the company website

Apply Now

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