Technical Support Specialist (English Based in Portugal)

1 month, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Okendo

Okendo

Okendo offers a customer marketing platform designed to enhance growth opportunities and foster customer loyalty by leveraging social proof, facilitating word-of-mouth marketing, and driving conversions for brands.

Professional Services
11-50
Founded 2016
$31M raised

Description

  • Provide responsive chat and email support to merchants during onboarding, post-installation, and ongoing maintenance.
  • Complete merchant onboarding tasks that require front-end development on Shopify storefronts using HTML, Liquid, CSS, and JavaScript.
  • Install Okendo widgets and complete feature setup, including SEO optimization and integrations with other apps.
  • Customize widgets, install additional components, and investigate front-end bugs.
  • Follow Okendo’s coding guidelines and maintain a high standard of work quality.
  • Assist other support team members with questions and tasks when needed.
  • Contribute to internal technical documentation, tutorials, FAQs, and troubleshooting guides.
  • Escalate incidents to the appropriate internal teams when necessary.
  • Collaborate with the development team to share customer feedback and identify product improvements.
  • Work with sales and marketing on technical pre-sales activities, including consultations and product demonstrations.

Requirements

  • 3+ years of experience in a customer-facing support role with a technical specialization.
  • Experience writing code in an academic or commercial setting.
  • Strong understanding of front-end technologies such as HTML, CSS, and JavaScript.
  • Experience with Shopify or similar e-commerce platforms.
  • Clear and concise written and verbal communication skills.
  • Ability to troubleshoot, debug, and solve problems effectively.
  • Familiarity with SaaS and CRM tools such as HubSpot or similar platforms.
  • Ability to engage both technical and non-technical users.
  • Quick learner with the ability to grasp new concepts rapidly.
  • Customer-focused, empathetic, patient, and engaging demeanor.

Benefits

  • Remote, full-time exempt role based in Portugal.
  • Opportunity to join a high-growth startup backed by top investors.
  • Chance to help build a customer success function from the ground up.
  • Professional growth through onboarding, certification, and increasing ownership over time.

Interested in this position?

Apply directly on the company website

Apply Now

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