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L2 IT Support Engineer

1 hour, 57 minutes ago
Sri Lanka
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Active Directory PowerShell Windows Server
Apply Now
Dijital Team

Dijital Team

Join Dijital Team, the globally recognized A-Team for IT Services. Explore our open positions and stay ahead in your career.

Internet Software & Services
11-50
Founded 2023
View All Jobs 26

Description

  • Act as the primary technical support contact for an assigned customer.
  • Provide support via phone, email, remote tools, and the ticketing platform.
  • Investigate and resolve desktop, application, user, and access-related issues.
  • Own support requests through resolution or appropriate escalation.
  • Build trusted relationships with users through responsive support.
  • Complete user onboarding and offboarding activities.
  • Manage Microsoft 365 accounts, licences, security groups, permissions, and MFA.
  • Administer Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, and SharePoint.
  • Support customer business applications and coordinate vendor escalation when needed.
  • Troubleshoot Windows devices, printers, peripherals, VPN, and remote access issues.
  • Perform workstation setup, software installation, device configuration, and basic hardware upgrades.
  • Maintain ticket notes, customer documentation, and knowledge base content.
  • Collaborate with service coordinators and senior engineers, and support other customer environments as needed.

Requirements

  • Previous experience in Level 1.5, Level 2 Service Desk, or Internal IT Support.
  • Experience supporting Microsoft 365 environments.
  • Strong knowledge of Windows desktop and laptop troubleshooting.
  • Experience with user onboarding, offboarding, and identity management.
  • Experience supporting users via phone, email, and remote support tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to prioritize multiple support requests with excellent attention to detail.
  • Comfortable working independently while collaborating with a remote team.
  • Previous MSP experience will be highly regarded.
  • Experience with Microsoft Entra ID (Azure Active Directory).
  • Familiarity with ticket management systems and IT documentation platforms.
  • Experience with ConnectWise ScreenConnect or ConnectWise Automate is nice to have.
  • Experience with Active Directory, Windows Server administration, PowerShell, printer/peripheral support, hardware upgrades, or business application support is preferred.

Benefits

  • Paid in Australian dollars.
  • Medical insurance from day one for you and your spouse (or parents if unmarried).
  • Generous OPD coverage for everyday healthcare needs.
  • Home office setup allowance.
  • Internet allowance.
  • Gym and wellness allowance.
  • Mental health and counselling support through Diji Assist.
  • Industry certification reimbursement.
  • Flexible work options: work from home or office.

Interested in this position?

Apply directly on the company website

Apply Now

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