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Seasonal Print Quality Resolution Assistant - 2026

3 weeks, 6 days ago
United States
Contract
Junior
Customer Support
Design and User Experience
Photoshop Salesforce Salesforce Lightning
Apply Now
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised
View All Jobs 13

Description

  • Respond to customer calls, emails, and chats and resolve concerns with accurate, empathetic support.
  • Specialize in live phone support and guide customers through the replacement order process.
  • Triage incoming cases to determine whether issues were caused internally or by customer changes.
  • Open, review, and edit Adobe Illustrator and Photoshop files to diagnose print issues.
  • Collaborate with cross-functional teams to route customers from general support to the Print Quality queue.
  • Document technical details and case information in Salesforce to track trends and recurring issues.
  • Prepare replacement order requests so the Processing Team can fulfill them without further investigation.
  • Support general customer service tasks during peak seasonal periods.

Requirements

  • Must reside in one of the eligible states for this seasonal remote role.
  • Seasonal availability from September through December 2026.
  • Excellent written and verbal communication skills with the ability to adjust tone for live interactions.
  • Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus.
  • Experience with Salesforce Lightning and Google Suite.
  • Ability to think critically and solve complex print and design problems quickly.
  • Ability to work effectively in a remote, team-oriented environment and take feedback well.
  • Ability to work a schedule that includes at least one weekend day.

Benefits

  • Remote seasonal work arrangement.
  • Hourly compensation of $20.32 in Geo 2 locations.
  • Hourly compensation of $18.65 in Geo 3 locations.
  • Opportunity to work in a fast-paced, creative customer support environment.

Interested in this position?

Apply directly on the company website

Apply Now

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