Technical Support Specialist (Based in Colombia)

3 months, 4 weeks ago
Full-time
Mid Level
Customer and Technical Support
Okendo

Okendo

Okendo offers a customer marketing platform designed to enhance growth opportunities and foster customer loyalty by leveraging social proof, facilitating word-of-mouth marketing, and driving conversions for brands.

Professional Services
11-50
Founded 2016
$31M raised

Description

  • Provide responsive chat and email support to merchants during onboarding, post-installation, and ongoing maintenance.
  • Complete onboarding tasks for merchants by working on Shopify storefront front-end code using HTML/Liquid, CSS, and JavaScript.
  • Install Okendo widgets, configure features, and support SEO optimization and integrations with other apps.
  • Customize widgets, install additional components, and investigate and resolve front-end bugs.
  • Follow Okendo coding guidelines and maintain a high standard of quality in completed work.
  • Assist other support team members with questions and tasks as needed.
  • Contribute to internal technical documentation, tutorials, FAQs, and troubleshooting guides.
  • Escalate incidents to the appropriate team members or teams when necessary.
  • Share customer feedback with the development team and help identify product improvements.
  • Participate in cross-functional projects and support sales/marketing with technical consultations and product demonstrations.

Requirements

  • 3+ years of experience in a customer-facing support role with a technical specialization.
  • Experience writing code in an academic or commercial setting.
  • Strong understanding of front-end technologies such as HTML, CSS, and JavaScript.
  • Experience with Shopify or similar e-commerce platforms.
  • Clear and concise written and verbal communication skills.
  • Confidence in troubleshooting, debugging, and problem-solving.
  • Familiarity with SaaS and tools such as HubSpot or a similar CRM.
  • Ability to work independently, manage time effectively, and take ownership of outcomes.
  • Comfort engaging both technical and non-technical users with empathy and a customer-focused approach.

Benefits

  • Remote full-time exempt role based in Colombia.
  • Opportunity to join a high-growth startup backed by top investors.
  • Chance to help build a Customer Success function from the ground up.

Interested in this position?

Apply directly on the company website

Apply Now

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