Mortgage Underwriting Manager

20 hours, 11 minutes ago
Lead
Customer and Technical Support
Ocrolus

Ocrolus

Ocrolus is a leading document automation platform in financial services, digitizing bank and credit card statements with over 99% accuracy. It empowers lenders to automate credit decisions, enabling faster access to credit for borrowers.

Banks
251-1K
Founded 2014
$127M raised

Description

  • Lead and develop a high-performing team of mortgage underwriters responsible for quality assurance of Ocrolus mortgage products.
  • Hire, onboard, coach, and manage team performance while supporting continuous professional development.
  • Manage workforce planning, review capacity, and quality coverage to ensure consistent daily sampling and analysis.
  • Serve as the senior underwriting subject matter expert for the QA team and guide complex underwriting scenarios.
  • Oversee daily reviews of representative production loan samples to validate mortgage product accuracy and consistency.
  • Drive consistency in QA scoring, documentation, and root cause analysis across the team.
  • Identify trends, recurring defects, and product improvement opportunities through systematic QA reviews.
  • Distinguish isolated issues from systemic product gaps using data-driven analysis.
  • Translate underwriting observations into clear, actionable insights for Product, Engineering, and Machine Learning teams.
  • Partner with Product, Engineering, Machine Learning, and Customer Success to improve underwriting accuracy and support escalations.

Requirements

  • 8+ years of residential mortgage underwriting experience, including significant experience with agency lending.
  • 3+ years managing or leading teams of mortgage underwriters or quality assurance professionals.
  • Deep expertise in residential mortgage underwriting, including borrower eligibility, income analysis, asset verification, credit assessment, collateral review, appraisal analysis, underwriting conditions, and agency guideline interpretation.
  • Demonstrated ability to identify trends, perform root cause analysis, and translate findings into process or technology improvements.
  • Exceptional written and verbal communication skills with the ability to simplify complex underwriting concepts for technical audiences.
  • Strong analytical mindset with experience using data to identify quality trends.
  • Experience working with Loan Origination Systems such as Encompass and Byte, and other mortgage technology platforms.
  • Experience partnering with Product or Engineering teams is strongly preferred.

Benefits

  • Remote-first company environment.
  • Opportunity to work at a fast-growing company with room to grow skills and take ownership.
  • Mission-driven work with meaningful impact on lending and financial access.
  • Inclusive workplace committed to diverse perspectives.
  • Company culture centered on empathy, curiosity, humility, and ownership.

Interested in this position?

Apply directly on the company website

Apply Now

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