Mortgage Underwriting Manager

1 month, 1 week ago
Lead
Customer and Technical Support
Ocrolus

Ocrolus

Ocrolus is a leading document automation platform in financial services, digitizing bank and credit card statements with over 99% accuracy. It empowers lenders to automate credit decisions, enabling faster access to credit for borrowers.

Banks
251-1K
Founded 2014
$127M raised

Description

  • Lead and develop a high-performing team of mortgage underwriters responsible for quality assurance of Ocrolus mortgage products.
  • Hire, onboard, coach, and manage team performance while supporting continuous professional development.
  • Manage workforce planning, review capacity, and quality coverage to ensure consistent daily sampling and analysis.
  • Serve as the senior underwriting subject matter expert for the QA team and guide complex underwriting scenarios.
  • Oversee daily reviews of representative production loan samples to validate mortgage product accuracy and consistency.
  • Drive consistency in QA scoring, documentation, and root cause analysis across the team.
  • Identify trends, recurring defects, and product improvement opportunities through systematic QA reviews.
  • Distinguish isolated issues from systemic product gaps using data-driven analysis.
  • Translate underwriting observations into clear, actionable insights for Product, Engineering, and Machine Learning teams.
  • Partner with Product, Engineering, Machine Learning, and Customer Success to improve underwriting accuracy and support escalations.

Requirements

  • 8+ years of residential mortgage underwriting experience, including significant experience with agency lending.
  • 3+ years managing or leading teams of mortgage underwriters or quality assurance professionals.
  • Deep expertise in residential mortgage underwriting, including borrower eligibility, income analysis, asset verification, credit assessment, collateral review, appraisal analysis, underwriting conditions, and agency guideline interpretation.
  • Demonstrated ability to identify trends, perform root cause analysis, and translate findings into process or technology improvements.
  • Exceptional written and verbal communication skills with the ability to simplify complex underwriting concepts for technical audiences.
  • Strong analytical mindset with experience using data to identify quality trends.
  • Experience working with Loan Origination Systems such as Encompass and Byte, and other mortgage technology platforms.
  • Experience partnering with Product or Engineering teams is strongly preferred.

Benefits

  • Remote-first company environment.
  • Opportunity to work at a fast-growing company with room to grow skills and take ownership.
  • Mission-driven work with meaningful impact on lending and financial access.
  • Inclusive workplace committed to diverse perspectives.
  • Company culture centered on empathy, curiosity, humility, and ownership.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Support Operations Manager

Boulevard 251-1K Diversified Consumer Services

Boulevard is hiring a Support Operations Manager to own Support systems, processes, reporting, and strategic initiatives while partnering with Support leadership and Revenue Operations to improve the customer experience.

Confluence JIRA Salesforce
18 hours, 42 minutes ago

Senior Manager, Infrastructure

NetDocuments 251-1K IT Services

NetDocuments is hiring a Senior Manager, Datacenter & Cloud Applications to lead datacenter operations while guiding the organization’s transition to AWS-native cloud application engineering for its legal technology SaaS platform.

AWS AWS SES
18 hours, 42 minutes ago

Director of Delivery Operations and Workforce Planning, NoAM

Valiantys 51-250 Professional Services

Valiantys is seeking a Director of Delivery Operations and Workforce Planning, NoAM, to build the operational backbone for its regional professional and managed services organization and improve delivery predictability, scalability, and financial performance.

Salesforce
18 hours, 42 minutes ago

MI Relational Organizing Manager

Working Families Party 51-250 Professional Services

The Working Families Party is hiring a Relational Organizing Manager to coordinate postcard and relational organizing programs supporting the 2026 fall elections and campaigns in priority states such as Michigan.

18 hours, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers