Account Manager - SMB

3 weeks, 5 days ago
Full-time
Mid Level
Customer and Technical Support
Ocrolus

Ocrolus

Ocrolus is a leading document automation platform in financial services, digitizing bank and credit card statements with over 99% accuracy. It empowers lenders to automate credit decisions, enabling faster access to credit for borrowers.

Banks
251-1K
Founded 2014
$127M raised

Description

  • Facilitate weekly in-person client meetings to build strong relationships and support change management.
  • Identify opportunities to adjust client processes to maximize Ocrolus platform usage.
  • Serve as the central point of contact for an assigned customer base.
  • Coordinate with teammates on the same account to deliver consistent service.
  • Ensure clients receive requested products and services in a timely manner.
  • Communicate client needs, demands, and goals to internal teams.
  • Collaborate with the sales team to support prospective clients.
  • Manage multiple clients concurrently while meeting deadlines.
  • Keep records of client transactions.
  • Forecast and track client account metrics.

Requirements

  • Bachelor's degree in business or a related field.
  • 4+ years of SMB/consumer lending experience and familiarity with related processes.
  • Proven track record of upselling, cross-selling, and renewals.
  • Experience delivering client-focused solutions.
  • Ability to communicate client needs to internal teams.
  • Ability to influence process change management.
  • Ability to manage multiple projects and relationships simultaneously.
  • Strong negotiation, listening, communication, presentation, and time management skills.
  • Growth mindset.
  • Strong understanding of API-based work (preferred).
  • B2B fintech experience (preferred).
  • Experience working at a hypergrowth startup (preferred).
  • Previous use of Salesforce (preferred).
  • Experience with failure and the ability to course correct (preferred).

Benefits

  • Full-time salary range of $120,000 to $150,000.
  • Commission eligibility.
  • Equity compensation.
  • Benefits package.
  • Remote-first work environment.
  • Opportunity to work in a fast-growing company with meaningful ownership and impact.

Interested in this position?

Apply directly on the company website

Apply Now

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