Technical Account Manager - West Coast

1 month ago
Full-time
Mid Level
Customer and Technical Support
Obsidian Security

Obsidian Security

Obsidian Security is a Southern California-based company at the forefront of cybersecurity, artificial intelligence, and hybrid cloud environments. They offer a comprehensive security solution for businesses, including advanced threat protection, insid...

Internet Software & Services
51-250
Founded 2017
$30M raised

Description

  • Deliver high-level customer experience and technical assistance to customers and partners.
  • Manage multiple customer requests, inquiries, and issues with varying complexity and priority.
  • Own complex customer scenarios by coordinating with engineering, product management, and sales.
  • Support customer onboarding and enablement so users understand and can integrate the platform into daily workflows.
  • Improve customer understanding and platform usage through documentation, guides, and product training.
  • Identify opportunities to improve customer support and enablement through new processes, tools, or product prototypes.
  • Create and deliver Account Health Checks and Quarterly Business Reviews.
  • Serve as the voice of the customer by providing feedback to product management and engineering.

Requirements

  • Experience in a cybersecurity role, especially within cloud and SaaS security.
  • Strong communication skills combined with technical depth to act as a field-facing technical ambassador.
  • Experience building and managing strong customer relationships.
  • Ability to prioritize and manage multiple requests while delivering results.
  • Experience administering and configuring SaaS applications such as Google Workspace/GSuite, O365, Okta, or Duo.
  • Experience interacting with APIs, integrations, and middleware.
  • Understanding of common web authentication methods such as tokens, OAuth, and SAML.
  • Experience with cybersecurity solution stacks.
  • Python software engineering experience is a definite plus.
  • Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.
  • Willingness to travel occasionally to meet customers, up to 5% of the time.
  • Preference for candidates located on the West Coast, US.
  • 100% remote role.

Benefits

  • Competitive compensation with equity and 401(k).
  • Comprehensive healthcare coverage, including dental and vision.
  • Flexible paid time off and paid holiday time off.
  • 12 weeks of new parent or family leave.
  • Personal and professional development resources.
  • Base salary range of $155,000 to $175,000 USD.
  • Eligibility for equity awards and possible sales commission or incentive compensation.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Customer Engineer

Collibra 251-1K IT Services

Collibra is hiring a Senior Customer Engineer in the Netherlands to support Northern Europe customers across the full sales cycle by guiding technical strategy, driving adoption, and helping expand enterprise accounts.

15 hours, 40 minutes ago

Technical Delivery Manager 2 (Technical Engagement Manager 2)

Bugcrowd 1K-5K Internet Software & Services

Bugcrowd is hiring a Technical Engagement Manager 2 to lead technical onboarding, implementation, and rollout of its bug bounty, vulnerability disclosure, red team, and pentest programs for customers.

CRM Penetration Testing
16 hours, 25 minutes ago

Customer Engineer

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Customer Engineer for its DSPM Solutions team to support Engineering and go-to-market groups in configuring, deploying, and enabling internal use of its cloud-native data security platform.

AWS Azure CI/CD Docker GCP Helm JSON Kubernetes Microservices Python Shell Scripting SQL Terraform YAML
1 day, 15 hours ago

Customer Engineer

Veeam Software 1K-5K Internet Software & Services

Veeam is seeking a Customer Engineer for its DSPM Solutions team to support internal engineering and go-to-market groups in deploying, understanding, and troubleshooting the company’s data security posture management platform.

AWS Azure Docker GCP Helm JSON Kubernetes Microservices Python Shell Scripting SQL Terraform YAML
1 day, 15 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers