Obsidian Security

Obsidian Security is a Southern California-based company at the forefront of cybersecurity, artificial intelligence, and hybrid cloud environments. They offer a comprehensive security solution for businesses, including advanced threat protection, insid...

Internet Software & Services

Information Technology

51-250 (150)

Founded 2017

$30M raised

29 open positions

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Technical Account Manager - West Coast

2 hours, 30 minutes ago

United States

Full-time

Mid Level

Technical Account Manager

Customer and Technical Support

Cybersecurity OAuth Python Salesforce SAML

Apply Now

Obsidian Security

Internet Software & Services

51-250

Founded 2017

$30M raised

View All Jobs 29

Description

Deliver high-level customer experience and technical assistance to customers and partners.
Manage multiple customer requests, inquiries, and issues with varying complexity and priority.
Own complex customer scenarios by coordinating with engineering, product management, and sales.
Support customer onboarding and enablement so users understand and can integrate the platform into daily workflows.
Improve customer understanding and platform usage through documentation, guides, and product training.
Identify opportunities to improve customer support and enablement through new processes, tools, or product prototypes.
Create and deliver Account Health Checks and Quarterly Business Reviews.
Serve as the voice of the customer by providing feedback to product management and engineering.

Requirements

Experience in a cybersecurity role, especially within cloud and SaaS security.
Strong communication skills combined with technical depth to act as a field-facing technical ambassador.
Experience building and managing strong customer relationships.
Ability to prioritize and manage multiple requests while delivering results.
Experience administering and configuring SaaS applications such as Google Workspace/GSuite, O365, Okta, or Duo.
Experience interacting with APIs, integrations, and middleware.
Understanding of common web authentication methods such as tokens, OAuth, and SAML.
Experience with cybersecurity solution stacks.
Python software engineering experience is a definite plus.
Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.
Willingness to travel occasionally to meet customers, up to 5% of the time.
Preference for candidates located on the West Coast, US.
100% remote role.

Benefits

Competitive compensation with equity and 401(k).
Comprehensive healthcare coverage, including dental and vision.
Flexible paid time off and paid holiday time off.
12 weeks of new parent or family leave.
Personal and professional development resources.
Base salary range of $155,000 to $175,000 USD.
Eligibility for equity awards and possible sales commission or incentive compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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