Customer Success Operations Analyst

4 hours, 41 minutes ago
Full-time
Mid Level
Business Intelligence
Obsidian Security

Obsidian Security

Obsidian Security is a Southern California-based company at the forefront of cybersecurity, artificial intelligence, and hybrid cloud environments. They offer a comprehensive security solution for businesses, including advanced threat protection, insid...

Internet Software & Services
51-250
Founded 2017
$30M raised

Description

  • Own Customer Success reporting and automation on the Customer Success data mart.
  • Translate stakeholder needs for account health, QBRs, EBRs, and executive dashboards into data requirements and solutions.
  • Shape AI/LLM-driven and deterministic automation workflows for customer insights, health checks, and recurring reports.
  • Automate renewal and adoption tracking, ticket triage, diagnostics, and cross-platform workflows across Zendesk, Salesforce, Slack, and the data warehouse.
  • Help define secure and auditable data access models with Business Systems and Security.
  • Maintain data quality and documentation, identifying data gaps, inconsistencies, and governance issues.
  • Partner with Business Systems, Product, Engineering, TAM, and Support teams to improve customer data flows.

Requirements

  • AI-first approach to replacing manual reporting and operational processes with agentic or LLM-driven workflows.
  • Hands-on experience with Databricks or a comparable modern data platform, including querying, data modeling, and metric or semantic views.
  • Familiarity with Python or another scripting language for data transformation and automation.
  • Strong communication skills and ability to translate ambiguous business needs into concrete data requirements.
  • Understanding of data access governance and security best practices for customer-tenant data.
  • Ability to operate with ambiguity and collaborate with engineering and Business Systems teams.
  • Experience with Salesforce data or customer success platforms such as Totango, Zendesk, or Gainsight preferred.
  • Experience automating technical support workflows and cross-platform integrations preferred.
  • Cybersecurity, SaaS security, or technical B2B SaaS experience preferred.

Benefits

  • Base salary range of $120,000–$130,000 USD.
  • Equity awards and 401(k).
  • Comprehensive medical, dental, and vision coverage.
  • Flexible paid time off and paid holidays.
  • 12 weeks of new parent or family leave.
  • Personal and professional development resources.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Open Application- Business Operations

Join Venice, a fast-moving consumer AI startup, to help build a privacy-focused platform that makes advanced artificial intelligence useful in everyday work and enables interactions among people, apps, and AI agents.

4 hours, 11 minutes ago

Replenishment Planner

CSC Generation 251-1K Internet Software & Services

Backcountry is hiring a remote-US Replenishment Planner to own Bike category inventory decisions, using demand and vendor data to improve product availability while controlling excess inventory and protecting sales and margin.

E-commerce GCP Looker Power BI Python SQL Tableau
1 day, 3 hours ago

Trade Compliance Analyst

Spreetail 251-1K Internet Software & Services

Spreetail is hiring a Trade Compliance Analyst to support accurate, compliant, and efficient global import operations through audits, customs processes, cross-functional collaboration, and scalable data tools.

1 day, 4 hours ago

Senior Service Analyst, Workforce Management

Monzo 1K-5K Banks

Monzo is hiring a Senior Service Analyst for its Workforce Management team to use data, automation, and operational insights to improve staffing and customer service across its UK operations on a 12-month fixed-term contract.

Looker SQL
2 days, 4 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers