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Manager, Customer Success

2 weeks, 6 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Novara Puntocom

Novara Puntocom

Novara Puntocom (www.novara.com) is a dynamic online news portal offering real-time updates on Novara and its province, covering a wide range of topics from sports to current affairs.

Internet Software & Services
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Description

  • Lead, coach, and develop a team of Customer Success Managers to deliver strong customer experiences and business outcomes.
  • Set goals, performance expectations, and development plans for team members.
  • Support hiring, onboarding, and ongoing professional development for the Customer Success team.
  • Drive customer adoption, value realization, retention, and expansion through customer success strategies and execution.
  • Oversee customer engagement practices, success planning, and risk management across the team.
  • Monitor customer health, identify trends and risks, and guide proactive intervention strategies.
  • Serve as an escalation point for complex customer issues and support resolution.
  • Partner with Sales and Account Management on renewals and growth opportunities.
  • Develop and improve scalable Customer Success processes, playbooks, and best practices.
  • Partner cross-functionally with Implementations, Support, Product, and Sales to create a seamless customer experience.

Requirements

  • 5+ years of experience in Customer Success, Account Management, Professional Services, or customer-facing SaaS roles.
  • 2+ years of experience leading, coaching, or managing customer-facing teams.
  • Demonstrated success driving customer adoption, retention, and customer satisfaction.
  • Experience building or improving customer-facing processes and operational frameworks.
  • Experience with scaled Customer Success, digital customer engagement programs, customer segmentation, or tech-touch success models is highly desirable.
  • Strong analytical and problem-solving skills with the ability to use data to drive decisions and outcomes.
  • Exceptional communication, presentation, and relationship-building skills.
  • Proven ability to collaborate effectively across cross-functional teams.
  • Experience with customer success platforms, CRM systems, and reporting tools.
  • Experience in Environmental Health & Safety (EHS), Risk Management, Compliance, or related industries is a plus.

Benefits

  • Annual base salary range of $85k-$95k.
  • Annual bonus opportunity of 15%.
  • Medical, dental, and vision insurance.
  • Flexible Spending Accounts (FSA).
  • PTO, paid holidays, and floating holidays.
  • 401(k) with company match and immediate vesting.
  • Company-funded life insurance.
  • Employee Assistance Program (EAP).
  • No-cost mental health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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