(TA0094) Senior Client Success Manager

3 weeks ago
Full-time
Senior
Customer and Technical Support
Nortal

Nortal

Nortal specializes in digital transformation by leveraging data-driven technology and strategic change management to create seamless processes for governments, businesses, and healthcare sectors across Europe, the Middle East, and Africa.

Internet Software & Services
251-1K
Founded 2000
$19M raised

Description

  • Own a portfolio of strategic client accounts and manage overall account strategy.
  • Build long-lasting, profitable relationships with assigned accounts.
  • Define and implement long-term objectives and account plans.
  • Own forecasting, revenue targets, and pipeline reporting for the portfolio.
  • Identify, pursue, and close upsell and cross-sell opportunities.
  • Deliver strong retention and measurable account growth.
  • Build and expand executive-level relationships with client stakeholders.
  • Collaborate with delivery, technical, legal, and finance teams to ensure commitments are sustainable.
  • Produce account-health, revenue, and forecast reporting for internal and client audiences.

Requirements

  • 10+ years of experience in Client Success, Account Management, or a comparable client-facing commercial role.
  • Direct experience managing Tier-1 or enterprise-scale accounts.
  • Demonstrated track record of owning revenue targets, forecasting, and upselling/cross-selling on complex, multi-stakeholder accounts.
  • Full professional English (C1+) for written and verbal communication with US enterprise stakeholders.
  • Experience in technology services, digital platforms, or enterprise software environments.
  • Hands-on experience negotiating and administering T&M, fixed price, retainer, SOWs, and MSAs.
  • Disciplined CRM hygiene and comfort producing revenue, forecast, and account-health reporting.
  • Ability to navigate complex environments autonomously and escalate risks proactively.
  • Commercial fluency with contract structures, negotiation dynamics, and margin protection.

Benefits

  • Comprehensive health and dental coverage, including medical, vision, paramedical, prescription drug, and travel coverage.
  • Mental health resources, wellness programs, and employer-funded Health & Wellness Spending Accounts (myHSA).
  • Employer-paid life insurance, short- and long-term disability coverage, and critical illness protection.
  • Competitive vacation policy, paid public holidays, and leave options supporting work-life balance.
  • Access to technical certifications, global learning platforms, a digital library, and continuous professional development.
  • Remote LATAM team environment with virtual coffee breaks, tech talks, and team-building activities.
  • Support from a People Care team, including wellness check-ins and professional growth support.

Interested in this position?

Apply directly on the company website

Apply Now

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