(1548) Senior Functional Consultant D365

1 week, 1 day ago
Full-time
Mid Level
Business Intelligence
Nortal

Nortal

Nortal specializes in digital transformation by leveraging data-driven technology and strategic change management to create seamless processes for governments, businesses, and healthcare sectors across Europe, the Middle East, and Africa.

Internet Software & Services
251-1K
Founded 2000
$19M raised

Description

  • Lead discovery workshops to assess current customer engagement, marketing, and service processes and design future-state Dynamics 365 solutions.
  • Design end-to-end customer journeys for lead generation, onboarding, retention, cross-sell, upsell, and renewals across email, SMS, events, and digital channels.
  • Configure Dynamics 365 Customer Insights Journeys, including journeys, segments, triggers, forms, landing pages, subscription centers, lead scoring, and personalization rules.
  • Develop segmentation frameworks, define engagement KPIs, and analyze campaign performance to recommend improvements.
  • Support integration with Dynamics 365 Sales, Customer Service, Power Platform, and Power BI.
  • Facilitate solution design reviews and present recommendations to project leadership.
  • Support SIT/UAT testing and create training materials to drive user adoption.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 4+ years of hands-on experience implementing Microsoft Dynamics 365 Marketing and Customer Insights Journeys.
  • Strong knowledge of Dataverse, Power Platform, Microsoft 365, marketing automation, and customer lifecycle management best practices.
  • Excellent verbal, written, presentation, workshop facilitation, and stakeholder management skills.
  • Experience with Agile or hybrid delivery methodologies.
  • Advanced English proficiency for collaboration with US clients.
  • Preferred certifications include MB-220, PL-200, MB-910, or Customer Data Platform Specialty.
  • Experience in insurance, employee benefits, healthcare, or contact center environments is preferred.

Benefits

  • Competitive salary paid in USD.
  • 100% remote work with access to coworking spaces across LATAM.
  • Paid time off and national holidays according to local regulations.
  • Paid sick leave.
  • Annual credit for employee-selected perks.
  • Team-building activities, tech talks, coffee breaks, and after-work gatherings.
  • Birthday week day off.
  • People Care support for wellness and professional growth.

Interested in this position?

Apply directly on the company website

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