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Customer Success Specialist

1 hour, 19 minutes ago
United States
Full-time
Entry Level
Customer Success
Customer and Technical Support
CRM
Apply Now
NoGigiddy

NoGigiddy

NoGigiddy is the ultimate on-demand gig platform connecting workers to multiple gig opportunities, offering flexibility and empowerment in the gig economy.

Professional Services
1-10
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Description

  • Respond to user inquiries via email, chat, and social media channels in a timely and professional manner.
  • Troubleshoot issues related to offers, account access, and platform navigation.
  • Escalate complex issues to the appropriate team with full context and documentation.
  • Maintain detailed records of user interactions in the support CRM.
  • Identify recurring issues and report patterns to the product team.
  • Contribute to the help center by writing and updating FAQ articles.
  • Deliver consistently high CSAT scores through solution-focused support.

Requirements

  • No degree required.
  • Prior customer support experience is preferred but not required.
  • Clear, empathetic written and verbal communication.
  • Patient and calm under pressure when handling upset users.
  • Organized and able to manage a high volume of tickets without letting tasks slip.
  • Familiarity with support tools such as Zendesk, Intercom, or similar is a plus.

Benefits

  • Hourly pay of $16–$22 per hour.
  • Fully remote work.
  • Paid training on all systems and product knowledge.
  • Growth path into team lead or operations roles.
  • Access to the full NoGigiddy earning opportunity network.
  • Equal Opportunity Employer commitment to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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