Chat Support Agent (Remote) - 15 - 18/hr

9 hours, 56 minutes ago
Part-time
Junior
HR and Recruiting
NoGigiddy

NoGigiddy

NoGigiddy is the ultimate on-demand gig platform connecting workers to multiple gig opportunities, offering flexibility and empowerment in the gig economy.

Professional Services
1-10

Description

  • Respond promptly to gig workers’ inquiries through the chat support system.
  • Resolve gig workers’ concerns, issues, and complaints with empathy and professionalism.
  • Collaborate with team members to deliver a seamless and efficient support experience.
  • Stay current on NoGigiddy platform features and partner staffing app functionality.
  • Help gig workers navigate the platform and troubleshoot technical issues.
  • Promote NoGigiddy’s benefits and features to encourage gig worker engagement.
  • Document complex or unresolved issues and escalate them to the appropriate departments.

Requirements

  • Proven experience as a customer support agent or in a similar role, preferably in the gig economy or staffing industry.
  • Excellent written and verbal communication skills with the ability to communicate clearly and concisely.
  • Strong multitasking and problem-solving skills, including managing multiple chat conversations efficiently.
  • Empathetic, customer-oriented mindset with a genuine desire to help gig workers succeed.
  • Proficient computer skills, including navigating software applications and chat support tools.
  • Ability to work independently and remotely with a high level of productivity and focus.
  • Flexibility to work during peak hours, including evenings and weekends.

Interested in this position?

Apply directly on the company website

Apply Now

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