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Acquisition and Engagement Specialist

3 hours, 2 minutes ago
South Africa
Full-time
Entry Level
Business Development
Customer and Technical Support
Apply Now
NIVA Health

NIVA Health

NIVA Health offers innovative therapies to heal chronic pain and injuries, focusing on holistic and natural treatments to avoid surgeries and medications.

Health Care Providers & Services
11-50
View All Jobs 3

Description

  • Handle inbound and outbound calls to new leads and convert them into scheduled new patient appointments.
  • Qualify and engage prospective patients to support lead generation and patient acquisition.
  • Overcome objections and confidently explain NIVA Health services and vitamins to prospective patients.
  • Accurately track appointments and keep patient information updated with precision.
  • Use empathy, scripting, and strong communication to create a positive patient experience.
  • Meet or exceed sales targets and KPI goals while maintaining high service standards.
  • Collaborate with teammates to achieve shared goals and participate in ongoing training.
  • Communicate with patients through text and auto-dialer systems while staying organized.
  • Protect sensitive patient information and maintain accurate records.

Requirements

  • Strong verbal communication skills with empathy and understanding.
  • Ability to discuss the benefits of NIVA Health’s services and vitamins clearly and confidently.
  • Experience in patient acquisition, lead generation, appointment scheduling, or lead-to-booked conversion.
  • Experience with customer service in a healthcare or medical setting is highly valued.
  • Ability to balance customer service with results-oriented appointment setting.
  • Strong multitasking and organizational skills for managing patient communication and scheduling.
  • Comfort working with text messaging and auto-dialer systems.
  • Ability to handle sensitive patient information with care and precision.
  • Experience with dialer systems, appointment setting, lead-to-booked scripting, and KPI structures is preferred.
  • High school diploma.

Benefits

  • Weekly bonus opportunity.
  • Supportive work environment.
  • Growth-driven culture.
  • Opportunities for professional development and training.
  • Career growth within the company.
  • Meaningful impact on patients’ lives and the company’s success.

Interested in this position?

Apply directly on the company website

Apply Now

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