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Senior Solutions Architect

2 hours, 1 minute ago
United States
Full-time
Mid Level
Solutions Architect
Software Development
NLP
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 112

Description

  • Elicit, document, and prioritize business, functional, and system-level requirements from clients and stakeholders.
  • Break customer needs into functional requirements, including use cases, user stories, and acceptance criteria.
  • Translate complex data sets into solution-oriented designs aligned to customer needs and business goals.
  • Evaluate and incorporate technologies such as Cognigy and other conversational AI platforms into solution designs.
  • Collaborate with Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions.
  • Prepare and deliver client presentations, solution overviews, impact assessments, and project readouts.
  • Serve as the solution expert during CXone pre-sales and implementation cycles.
  • Provide technical architecture leadership across analysis, design, development, and enhancement.
  • Assist with project management design of the end-to-end solution life cycle.
  • Maintain expertise in contact center technologies and the CXone product suite.

Requirements

  • 3+ years of solution architecture experience.
  • 3+ years of consulting or customer engagement experience.
  • 3+ years of contact center experience.
  • Proven experience in integration architecture and solution design.
  • Familiarity with AI and NLP technologies, preferably within the CX domain.
  • Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping.
  • Strong communication and collaboration skills across departments.
  • Experience with Cognigy or similar conversational AI platforms is a plus.
  • Experience in systems integration, process analysis, and process diagramming.
  • Ability to translate solution functionality into clear, precise functional documentation.
  • Strong business acumen and ability to learn new solution processes quickly.
  • Ability to work with remote customers using virtual communication tools.
  • Ability to manage deliverables across multiple projects and meet tight deadlines.
  • Proficiency in MS Office suite, including MS Visio or another diagramming tool, plus advanced MS Word, Excel, and PowerPoint skills.
  • Professional proficiency in French is nice to have.

Interested in this position?

Apply directly on the company website

Apply Now

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