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Senior Professional Services Engineer

2 hours, 8 minutes ago
United Kingdom
Senior
Implementation Engineer
Project and Program Management
CRM
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 107

Description

  • Engage customers in a consultative, customer-facing, billable capacity.
  • Configure NICE CXone products according to best practices and customer requirements.
  • Manage customer expectations, satisfaction, and engagement success throughout the project lifecycle.
  • Coordinate inter-departmental activities within NICE CXone to support delivery.
  • Track time, status, and account adjustments in company systems according to policy.
  • Provide senior-level technical configuration and, when needed, programming support.
  • Develop process, data, and object models across application and database environments.
  • Design, develop, enhance, and coordinate changes to databases and existing applications.
  • Provide technical architecture leadership, analysis, design, and implementation support.
  • Lead end-to-end project lifecycle management for small to large-scale projects.
  • Prepare costing proposals, perform risk analysis, and manage change control.
  • Provide business analysis, user needs analysis, and business systems design for major projects.
  • Supervise and mentor junior or intermediate client staff, subcontractors, and NICE CXone team members.

Requirements

  • Experience providing senior-level technical configuration and, in some cases, programming support.
  • Experience with process, data, and object modeling in application and database environments.
  • Experience in database design, development, enhancement, and change coordination.
  • Experience providing technical architecture leadership, analysis, design, development, and enhancement.
  • Strong working knowledge of contact center technologies and related ecosystem topics, including CRM, telecommunications infrastructure, analytics, and social media.
  • Experience managing end-to-end system life cycle development for small to large-scale projects.
  • Experience developing costing proposals, performing risk analysis, and managing change control.
  • Experience conducting business analysis, business area assessment, user needs analysis, and business systems design.
  • Ability to communicate effectively and professionally with customers inside and outside the company.
  • Must follow company Code of Ethics and policies and procedures.
  • Preferred: experience in public and private sector agencies and diverse information management and contact center environments.

Benefits

  • Remote role (#LI-Remote).
  • Opportunity to join a global, market-leading company with internal career growth across multiple roles, disciplines, domains, and locations.
  • Fast-paced, collaborative, and creative work environment.
  • Exposure to a large-scale, innovative company operating in AI, cloud, and digital domains.
  • Eligibility for NICE benefits package.
  • Equal opportunity employer with consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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