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Senior implementation Engineer

3 days, 11 hours ago
South Africa
Full-time
Senior
Implementation Engineer
Customer and Technical Support
Agile CSS HTML Java JavaScript Linux Scrum SQL SQL Server XML
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 119

Description

  • Lead and manage multiple customer-facing software delivery engagements from initiation through closure.
  • Coordinate with Project Managers to ensure effective governance and delivery aligned with best practices.
  • Work with cross-functional teams across multiple locations in EMEA to support delivery success.
  • Communicate timely and accurately with senior stakeholders, including customer sponsors and internal management.
  • Attend and contribute to senior stakeholder meetings and steering committees.
  • Manage project risks, escalate issues early, and propose countermeasures to keep delivery on track.
  • Monitor scope, support change control, and protect program baselines when plans change.
  • Track revenue forecasts, budgets, and invoices to maintain a strong commercial focus.
  • Measure delivery quality and efficiency and capture lessons learned.
  • Contribute to the improvement of project management processes, resources, and tools within the Services team.

Requirements

  • Degree educated with 3-5+ years of experience managing IT/software projects using established program management disciplines and methodologies.
  • Experience in customer-facing program or senior project management with strong stakeholder management, reporting, and team management responsibilities.
  • Experience managing multiple concurrent IT/software projects of varying complexity across cross-functional, multi-location teams.
  • Previous experience handling customer management issues such as crisis management, over-commitment, delays, and action item tracking.
  • Strong presentation skills and the ability to report clearly on status, risks, defects, open issues, and delays.
  • Ability to guide customers through challenges and delays without unnecessary escalations.
  • Ability to build strong customer relationships and understand business needs and priorities.
  • Experience managing projects in a global matrix organization is essential.
  • Experience with IT software implementation and integration projects.
  • PMP certification is important, though the ability to adapt to detailed processes and methodologies is also required.
  • Technical, IT, or telephony background is an advantage.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure and communicate concisely from team level to board level.
  • Must speak and write excellent English; other European languages are an advantage.
  • Basic experience with some of the following: SQL, Java, JS, API, HTML, CSS, XML, XSL, Servlets, Web Services, Windows, Linux OS, WebSphere, Tomcat, WebLogic, Oracle, SQL Server, and data warehousing tools such as ETL and OLAP.

Interested in this position?

Apply directly on the company website

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