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Senior Client Services Project Manager, CX

3 hours, 47 minutes ago
Philippines
Full-time
Senior
Technical Project Manager
Project and Program Management
Agile CRM Microsoft Dynamics 365 Salesforce Scrum
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 90

Description

  • Serve as the overall engagement Project Manager with end-to-end accountability for delivery across all project workstreams.
  • Lead project planning, requirements gathering, timeline management, and delivery governance across cross-functional teams and stakeholders.
  • Manage critical path activities and dependencies across internal, customer, partner, and vendor teams to support go-live readiness.
  • Oversee cutover, migration, hypercare, and post-go-live stabilization activities to ensure a smooth production transition.
  • Act as a trusted advisor to customers and guide decision-making with best-practice recommendations.
  • Lead workshops, discovery sessions, and requirement validations to align solutions with business objectives.
  • Engage executive stakeholders, manage escalations, and communicate risks, priorities, and progress clearly.
  • Collaborate with solution architects, engineers, QA, and integration teams to ensure technical feasibility and alignment.
  • Manage change requests, technical dependencies, solution impacts, and integration risks.
  • Mentor junior Project Managers and contribute to delivery methodology, governance, and process improvements.

Requirements

  • Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.
  • 8–10 years of experience managing customer-facing, enterprise-level technology projects.
  • Proven experience delivering complex, multi-system implementations in SaaS, CX, cloud, or CRM environments.
  • Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.
  • Strong consultative mindset with the ability to influence customers and navigate ambiguity.
  • Exceptional verbal, written, executive-level, and cross-functional communication skills.
  • Strong understanding of the software development lifecycle, integration patterns, and cloud technologies.
  • Advanced skills in risk management, issue resolution, resource planning, and executive reporting.
  • Ability to make sound decisions independently while managing multiple simultaneous projects.
  • PMP, PRINCE2, Agile/Scrum, or equivalent project management certification preferred.
  • Experience in contact center technology, call recording, telephony, or CX platforms preferred.
  • Experience working in global, matrixed organizations with cross-functional delivery teams preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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