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Sales Engineer, Cognigy

7 hours, 40 minutes ago
United States
Full-time
Senior
Sales Engineer
Software Development
CSS DOM Generative AI HTML JavaScript
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 108

Description

  • Lead discovery calls and technical deep dives to identify customer pain points and opportunities across the Customer Service Automation portfolio.
  • Partner with Sales on solutioning for enterprise software opportunities and client engagements.
  • Deliver customized demos and presentations that illustrate product value and customer experience outcomes.
  • Respond to RFIs and RFPs with differentiated, creative proposals.
  • Design and execute proof-of-value engagements that demonstrate real-world impact and help accelerate deals.
  • Track competitive positioning, market trends, and emerging technologies across AI, digital, analytics, and cloud platforms.
  • Provide technical expertise and help upskill adjacent teams on AI-related topics.
  • Collaborate across multiple client engagements while managing competing priorities and deliverables.

Requirements

  • 7+ years of experience in solutions engineering, pre-sales, or sales architecture roles supporting complex enterprise software sales.
  • 7+ years of consulting or customer engagement experience.
  • 5+ years of contact center experience with deep familiarity in the CCaaS landscape.
  • Proven track record of delivering strong solutions with relevant work examples.
  • Strong JavaScript programming and scripting skills.
  • Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
  • Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions.
  • Experience with enterprise SaaS architecture, APIs, and integrations.
  • Working knowledge of HTML, JavaScript, CSS, DOM, and browser developer tools.
  • Comfort with AI-assisted coding tools and vibe coding techniques for rapid prototyping.
  • Strong business acumen with the ability to connect technology to revenue and profit outcomes.
  • Excellent problem-solving, presentation, and storytelling skills.
  • Ability to analyze root causes and apply creative thinking to solve problems.
  • Bachelor's degree in a related technology field preferred; MBA preferred.
  • Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms preferred.

Benefits

  • Join a fast-paced, collaborative, and creative global environment.
  • Access to internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Work for a market leader with opportunities to learn and grow every day.
  • Be part of a company recognized for innovation in AI, cloud, and digital.
  • Equal opportunity employer with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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