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Renewal Account Manager, CX

2 hours, 4 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Salesforce
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 135

Description

  • Prepare and analyze financial reports and contractual documents for internal renewal meetings.
  • Engage with clients to understand renewal goals and desired outcomes.
  • Negotiate contract terms, pricing, and other details to achieve favorable renewal outcomes.
  • Partner with Suite Account Managers, Account Executives, Technical Account Managers, and Finance to support retention goals.
  • Extend customer contracts for multiple years.
  • Maintain detailed knowledge of customer contracts, NiCE billing methods, products, services, and competitors.
  • Track retention and revenue growth metrics using Salesforce, Excel, and other sources.
  • Communicate professionally with internal and external stakeholders, including executive-level customer contacts.
  • Identify renewal risks and recommend actions to mitigate them.
  • Create contract documents, presentations, emails, and spreadsheets to support contract management activities.

Requirements

  • Bachelor’s degree in Information Technology, Business Administration, a related field, or equivalent work experience.
  • 4+ years of applicable experience in contract negotiation.
  • 4+ years of experience in contact center or service delivery.
  • Experience with SaaS billing models.
  • Experience working in a fast-paced environment and meeting customer contract timelines.
  • Experience working independently with little to no daily supervision.
  • Ability to pivot between negotiation projects and manage multiple responsibilities.
  • Ability to adapt quickly to change and work effectively in uncertain environments.
  • Ability to track and report renewal metrics such as renewal rates.
  • Strong problem-solving and critical thinking skills.
  • Ability to communicate effectively with senior customer stakeholders, including CEOs, CTOs, and CFOs.
  • Proficiency with Microsoft Office applications, PowerPoint, and Salesforce.
  • Account management or sales experience is a bonus.

Benefits

  • Join a global company with a market-leading position in AI, cloud, and digital.
  • Work in a fast-paced, collaborative, and creative environment.
  • Access to ongoing learning and growth opportunities.
  • Internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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