Integration Solutions Associate

1 month, 2 weeks ago
Full-time
Senior
Software Development
Firework

Firework

Firework offers a cutting-edge video commerce and livestreaming platform that enables businesses to create shoppable videos and engage customers through interactive digital experiences.

Internet Software & Services
251-1K
Founded 2017
$269M raised

Description

  • Partner cross-functionally across Sales, Product, Engineering, and Customer Success to translate technical requirements into scalable integration solutions.
  • Drive customer onboarding through solution discovery, technical enablement, product deployment assessment, and platform integration.
  • Assess customer needs and recommend solutions using the Firework platform and products.
  • Communicate the integration process clearly to new partners and oversee live launches and handoffs to Account Management or Customer Success.
  • Serve as the technical voice of the customer and relay product feedback to Product and Engineering.
  • Triage and resolve bugs and technical issues throughout the customer journey.
  • Create and maintain mapping of manual and automated requirements, tests, dependencies, integration playbooks, and technical documentation.
  • Lead multiple enterprise-level integration projects with various stakeholders on deadline-driven schedules.

Requirements

  • Bachelor's degree, preferably in Computer Science or another technical field.
  • 3+ years of solution engineering or technical consulting/management experience in a customer-facing role at a high-growth SaaS company.
  • Advanced verbal and written communication skills in English, Mandarin, and Cantonese.
  • Excellent communication and presentation skills for both technical and non-technical audiences.
  • Strong empathy and emotional intelligence with diverse customers.
  • Advanced technical discovery, documentation, and troubleshooting skills.
  • Detail-oriented and data-driven.
  • Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3.
  • Experience with mobile development (Android, iOS) and cross-platform tools such as Flutter or React is a plus.
  • Knowledge of WordPress and Shopify is a plus.

Benefits

  • Remote role based in India.
  • Some travel may be required.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Solutions Engineer

Versapay 51-250 Capital Markets

Versapay is seeking a Solutions Engineer to help prospective customers evaluate and adopt its financial technology solutions for accounts receivable, payments, collections, and cash application.

CSS Cybersecurity HTML JavaScript Microsoft Dynamics 365 NetSuite REST API SQL
1 hour, 35 minutes ago

Solutions Engineer

Versapay 51-250 Capital Markets

Versapay is seeking a Solutions Engineer to help prospective customers evaluate and adopt its accounts receivable and payments technology by connecting business needs with tailored technical solutions throughout the sales process.

CSS Cybersecurity HTML JavaScript Microsoft Dynamics 365 NetSuite REST API SQL
1 hour, 35 minutes ago

Lead Solutions Engineer - Central / East

Webflow 251-1K Internet Software & Services

Webflow is seeking a Lead Solutions Engineer to help enterprise customers design and validate solutions on its web marketing platform while partnering with Sales, Customer Success, and Product to drive customer outcomes and influence product direction.

CSS HTML JavaScript Webflow
1 day ago

Senior Solutions Engineer - Central / East

Webflow 251-1K Internet Software & Services

Webflow is hiring a Senior Solutions Engineer to partner with customers and go-to-market teams, designing and demonstrating solutions that help organizations achieve their strategic and technical objectives with the Webflow platform.

CSS HTML JavaScript Webflow
1 day ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers