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Lead Client Services Project Manager, CX

6 days, 17 hours ago
United States
Lead
Project Manager
Project and Program Management
Agile
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 111

Description

  • Own full lifecycle project delivery from planning through execution to closure using Agile and Waterfall methods.
  • Build and maintain project plans based on customer requirements, partner inputs, and implementation team deliverables.
  • Lead multiple concurrent projects, including engagements delivered with GSI partners in prime or subcontractor models.
  • Track action items and hold internal stakeholders and external partner teams accountable for commitments.
  • Identify, assess, and mitigate delivery, scope, partner, and customer risks early in the project lifecycle.
  • Report on project financials, including revenue forecasting, recognition, and partner-influenced revenue contribution.
  • Maintain real-time project health reporting, including milestones, escalations, risks, and executive summaries.
  • Act as an escalation point for delivery issues, scope disputes, and partner execution challenges.
  • Establish delivery standards, governance models, and quality benchmarks for GSI-supported implementations.
  • Coordinate Professional Services resources and support sales-to-delivery handoffs for GSI-influenced deals.

Requirements

  • Strong knowledge of client service and Professional Services delivery models.
  • Good management and leadership abilities.
  • Excellent communication and presentation skills.
  • Ability to understand customer and partner requirements and translate them into project execution.
  • Strong knowledge of project management practices and enterprise service delivery.
  • Ability to review project risks and recommend mitigation strategies, including partner-related risks.
  • In-depth project management and technical experience.
  • Strong stakeholder management skills across delivery, sales, and partner organizations.
  • Commercial awareness, including understanding of revenue, pipeline, and partner go-to-market dynamics.
  • Experience working in matrixed organizations and managing without direct authority.
  • Experience with GSI ecosystems such as Accenture, Deloitte, or Capgemini and partner-led delivery models preferred.
  • Ability to identify when customer needs create additional Services opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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