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Customer Engagement Project Manager

9 hours, 44 minutes ago
Spain
Full-time
Mid Level
Project Manager
Project and Program Management
Apply Now
Lighthouse

Lighthouse

Lighthouse (formerly OTA Insight) provides advanced hotel revenue management solutions that transform complexity into confidence. Their actionable insights, business intelligence, and pricing solutions help maximize revenue, drive growth, increase prop...

Hotels, Restaurants & Leisure
Founded 2012
View All Jobs 5

Description

  • Lead customer engagement projects end to end across onboarding, risk prevention, and lifecycle touchpoints.
  • Build and run targeted campaigns for non-managed accounts using customer engagement platforms such as Gainsight or similar tools.
  • Improve retention by identifying at-risk customers and supporting proactive churn-reduction initiatives.
  • Track campaign performance, evaluate outcomes, and present clear insights to stakeholders and leadership.
  • Partner with teams to improve digital onboarding flows and reduce reliance on manual processes.
  • Apply AI and other tooling to improve campaign workflows, content deployment, dashboarding, tracking, and project execution.
  • Collaborate with customer engagement, customer care, account management, and product-related teams to improve customer support at scale.
  • Help shape systems, playbooks, and scalable engagement programs that influence customer outcomes without one-to-one account ownership.

Requirements

  • Experience in customer engagement, customer operations, customer success operations, or project management with ownership of programs, campaigns, or cross-functional initiatives.
  • Hands-on experience with Gainsight or a similar customer engagement platform is strongly preferred.
  • Experience with Intercom or comparable customer communication platforms is valuable.
  • Strong project management skills with the ability to coordinate multiple stakeholders, manage timelines, delegate work, and keep initiatives moving.
  • Ability to design, execute, and assess campaigns with a focus on measurable outcomes and business impact.
  • Comfort working with data, reporting, and performance storytelling.
  • Confidence using AI tools to improve workflows, solve problems, and support execution.
  • A self-starter mindset with the autonomy to identify opportunities and build momentum independently.
  • Strong communication skills and the ability to work across teams while balancing operational detail with business context.
  • Experience with playbooks, lifecycle programs, onboarding journeys, or churn-reduction initiatives is a plus.

Benefits

  • Flexible working environment with the option to work from home or from global offices.
  • Flexible time off to support work-life balance.
  • Alan Healthy benefits providing 160€/month for food or nursery.
  • Payflow app access to earned salary in advance at no cost.
  • Flexible retribution through tax-free payroll deductions for food, transportation, and/or nursery.
  • Wellbeing support with up to 80% subsidized ClassPass subscription.
  • Comprehensive health insurance with 100% Alan coverage for you, your spouse, and dependents.
  • Career development support including workshops, frameworks, tools, training, and processes.
  • Competitive compensation maintained to reflect your work.
  • Referral bonuses for bringing in new talent.

Interested in this position?

Apply directly on the company website

Apply Now

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