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Forward Deployed Engineer

1 hour, 37 minutes ago
United Kingdom
Lead
AI Engineer
Software Development
CRM LLM Microservices REST API
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 134

Description

  • Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.
  • Develop intelligent automation using NiCE AI and Digital portfolio capabilities, including conversational AI, knowledge systems, and omnichannel engagement.
  • Architect agent behaviors such as intent handling, workflow orchestration, prompting strategies, and multi-system interactions.
  • Own the full lifecycle of AI agents from initial design through deployment, monitoring, and ongoing optimization.
  • Build integrations between AI agents and enterprise systems such as CRM, commerce platforms, knowledge bases, and operational systems.
  • Develop APIs, services, and orchestration layers that enable agents to perform real business transactions.
  • Build full-stack solutions that support agent interactions, including web interfaces, backend services, and integration layers.
  • Develop prototypes, proof-of-value implementations, and production-ready agent capabilities for customer use cases.
  • Partner directly with customers and internal stakeholders to translate business requirements into technical architectures and working solutions.
  • Collaborate with product, engineering, and sales teams to identify product gaps, prototype new capabilities, and inform the roadmap.

Requirements

  • Experience in full-stack engineering with backend services, APIs, web interfaces, and integration layers.
  • Strong technical background in AI and agent systems, including large language models and conversational AI architecture.
  • Experience with prompt engineering, agent orchestration frameworks, and retrieval-augmented knowledge systems.
  • Experience building enterprise integrations with REST APIs, microservices, CRM systems, and business systems.
  • Experience with data pipelines, knowledge systems, and data stores.
  • Knowledge of identity and access management and secure integration patterns.
  • Ability to work directly with customers and translate business requirements into technical solutions.
  • Experience creating prototypes, demos, or proof-of-value implementations for enterprise use cases.
  • Familiarity with AI agent observability, evaluation, feedback loops, and performance optimization is preferred.

Benefits

  • Opportunity to work at a global market leader in AI, cloud, and digital customer experience.
  • Fast-paced, collaborative, and creative work environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Chance to learn and grow while working on high-impact customer engagement solutions.
  • Equal opportunity employer status with consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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