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Healthcare Software Support Representative - Select (Remote - United States)

23 hours, 52 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
HIPAA Salesforce
Apply Now
Nextech

Nextech

Nextech is a leading healthcare technology solution provider for specialty physicians, offering fully integrated Electronic Medical Records (EMR/EHR) and Practice Management software. With a focus on efficiency, accuracy, and profitability, Nextech ser...

Internet Software & Services
251-1K
Founded 1997
$1M raised
View All Jobs 14

Description

  • Provide frontline support for incoming calls, emails, and error reports from customers.
  • Respond to support emails promptly and maintain timely communication with users.
  • Troubleshoot software questions and issues using known solutions and support guidelines.
  • Escalate advanced or unresolved issues through the appropriate support channels.
  • Document, track, and resolve incidents thoroughly in the ticketing system.
  • Schedule and perform Nextech software upgrades as needed.
  • Investigate software exceptions and error reports to identify and resolve problems.
  • Maintain detailed notes and documentation for each support incident.
  • Deliver exceptional customer service to maintain customer satisfaction.
  • Develop proficiency in Nextech software functionality and how it is used in medical office settings.

Requirements

  • 1 year of experience in a software troubleshooting role with customers.
  • Strong technical skills, including basic computer skills.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to work constructively within a team environment.
  • Proficiency with Microsoft Office Suite, including Access, Excel, Outlook, PowerPoint, and Word.
  • Excellent customer service skills.
  • Ability to type at 30 WPM with 90% accuracy.
  • Bachelor's degree preferred.
  • Salesforce experience preferred.
  • Experience using Zoom Contact Center or similar in a call center environment preferred.
  • Ability to type at 50 WPM with 95% accuracy preferred.
  • Must be eligible to work remotely in the United States except California.

Benefits

  • Generous annual bonus opportunity.
  • 401(k) with employer match.
  • Paid time off and 11 paid holidays.
  • 40 hours of paid personal time beginning January 1 each year.
  • 15 days of accrued PTO, increasing with years of service.
  • Volunteer time off.
  • Choice of medical, dental, and vision plans.
  • Health savings account with employer match.
  • Flexible spending account.
  • 100% company-paid parental leave after 6 months.
  • 100% company-paid life insurance and short-term/long-term disability insurance.
  • Wellness programs and an employee assistance program with free counseling sessions.
  • Corporate discounts on retail, travel, and entertainment.

Interested in this position?

Apply directly on the company website

Apply Now

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