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Customer Service Representative

2 months, 1 week ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Virtual Assist

Virtual Assist

Virtual Assist offers a variety of virtual assistant services aimed at enhancing business efficiency by providing comprehensive administrative support, such as calendar management, email handling, data entry, and document preparation, allowing clients ...

Professional Services
Founded 2020
View All Jobs 12

Description

  • Handle inbound and outbound customer communication via phone, email, SMS, and chat.
  • Provide timely customer support and maintain a positive client experience.
  • Update and manage customer information accurately in JobNimbus CRM.
  • Follow company SOPs, scripts, and workflows consistently.
  • Schedule appointments and coordinate follow-ups with clients and internal teams.
  • Monitor customer inquiries and ensure tickets or requests are resolved promptly.
  • Document customer interactions, notes, and updates inside the CRM.
  • Assist with lead management, status updates, and pipeline tracking.
  • Perform data entry and maintain organized digital records.
  • Escalate customer concerns or urgent issues to the appropriate department.
  • Coordinate with sales and operations teams to support customer onboarding and service delivery.
  • Track task completion, maintain daily productivity targets, and assist with quality assurance.
  • Provide general administrative support and assist with special projects as needed.

Requirements

  • At least 2 years of experience in Customer Service, Virtual Assistance, or Administrative Support.
  • Excellent verbal and written English communication skills.
  • Neutral or minimal accent required.
  • Experience using CRM platforms, preferably JobNimbus.
  • Ability to follow SOPs and structured workflows with high accuracy.
  • Strong organizational and multitasking skills.
  • Comfortable handling customer concerns professionally.
  • Proficient in Google Workspace or Microsoft Office Suite.
  • Ability to work independently with minimal supervision.
  • Strong attention to detail and problem-solving skills.
  • Stable internet connection and quiet work environment required.
  • Access to a static IP address through a reliable VPN provider such as NordVPN or Surfshark.

Benefits

  • Work-from-home opportunity.
  • Opportunity to contribute to a growing business by enhancing efficiency and client experience.
  • Supportive and collaborative work environment.
  • 40 hours per week schedule.
  • Set schedule: Monday to Friday, 4:30 pm to 8:30 pm PST.
  • Weekend schedule: Saturday to Sunday, 8:00 am to 6:00 pm PST.

Interested in this position?

Apply directly on the company website

Apply Now

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