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Customer Experience Intern (Summer 2026 Internship) - Remote United States

1 month, 1 week ago
United States
Internship
Entry Level
Implementation Engineer
Project and Program Management
Salesforce
Apply Now
Nextech

Nextech

Nextech is a leading healthcare technology solution provider for specialty physicians, offering fully integrated Electronic Medical Records (EMR/EHR) and Practice Management software. With a focus on efficiency, accuracy, and profitability, Nextech ser...

Internet Software & Services
251-1K
Founded 1997
$1M raised
View All Jobs 13

Description

  • Shadow Project Managers and Implementation Specialists to learn the end-to-end client onboarding and implementation lifecycle.
  • Observe team workflows, tools, and communication patterns to identify inefficiencies and friction points.
  • Ask thoughtful questions to understand the reasons behind existing processes.
  • Identify opportunities to improve efficiency, reduce manual work, and enhance scalability.
  • Research and propose solutions such as automation, tooling enhancements, or process redesign.
  • Analyze operational data, client feedback, and internal metrics to identify trends and improvement opportunities.
  • Translate findings into clear recommendations and actionable insights.
  • Assist with ongoing Implementation and Project Management initiatives.
  • Document workflows, best practices, and process improvements.
  • Track progress and outcomes of improvement initiatives while collaborating cross-functionally with Implementation, Support, Client Success, Product, and Operations teams.

Requirements

  • Currently pursuing a Bachelor’s degree, preferably in Business, Healthcare Administration, Information Systems, or a related field.
  • Strong analytical and problem-solving skills.
  • Naturally curious with a desire to understand how things work and how they can be improved.
  • Excellent communication and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience with Microsoft Office.
  • Interest in project management, implementation, consulting, operations, or process improvement (preferred).
  • Familiarity with project management and implementation methodologies (preferred).
  • Exposure to SaaS, healthcare technology, or customer experience environments (preferred).
  • Experience with tools such as Salesforce or similar tools (preferred).

Benefits

  • Paid internship.
  • Generous annual bonus opportunity.
  • 401(k) with employer match.
  • Flexible Time Off.
  • 11 paid holidays.
  • Choice of medical, dental, and vision insurance plans.
  • Health Savings Account with employer match and Flexible Spending Account.
  • 100% company-paid parental leave after 6 months, plus company-paid life insurance and short/long-term disability insurance.
  • Wellness program, including discounts on medical premiums, Employee Assistance Program with free counseling sessions, and corporate discounts on retail, travel, and entertainment.

Interested in this position?

Apply directly on the company website

Apply Now

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