ServiceNow Solution Architect - TSM/OMT

1 hour, 37 minutes ago
Full-time
Lead
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Develop customer applications for work order management, scheduling, and dispatch using ServiceNow TSM/OMT.
  • Collaborate with stakeholders to identify functionality needed in customized ServiceNow instances.
  • Enhance ServiceNow event rules to support accurate CMDB binding.
  • Work with technical subject matter experts to gather environment information for service mapping and event management.
  • Install, configure, and integrate ServiceNow TSM/OMT products, including discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB.
  • Configure and maintain MID servers, identification rules, discovery patterns, and service mapping environments.
  • Migrate and extend infrastructure and application patterns across environments.
  • Prevent duplicate configuration items using CI identifiers.

Requirements

  • Experience with ServiceNow TSM/OMT.
  • Ability to communicate and implement TSM/OMT solutions.
  • Experience developing interfaces for custom application models and Service Portals.
  • Experience integrating functional components with ServiceNow internal services and REST APIs.
  • Knowledge of enterprise service-oriented and distributed application architecture.
  • Understanding of credential-less and credential-based discovery.
  • Experience with Service Mapping command-line consoles, pattern configuration, and multi-tier service discovery.
  • Proficiency configuring identification rules and extending Horizontal Discovery with custom patterns.
  • Ability to configure, manage, and maintain MID servers.
  • Experience with Discovery, Service Mapping, certification management, Service Graph Connectors, and Multisource CMDB.

Benefits

  • Healthy work-life balance and a collaborative, innovative work culture.
  • Professional growth opportunities for individuals and teams.
  • Commitment to diversity, inclusion, and equal employment opportunity.
  • Disability accommodations available upon request.

Interested in this position?

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