ServiceNow Solution Architect - FSO, CSM

1 hour, 38 minutes ago
Full-time
Lead
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Serve as the primary technical contact for FSO programs and represent engineering teams to clients.
  • Facilitate workshops to define requirements across policy servicing, claims, and customer service operations.
  • Architect FSO solutions aligned with client objectives, industry needs, and ServiceNow best practices.
  • Create architectural blueprints and requirements for FSO and CSM implementations.
  • Write and estimate stories, monitor development work, and ensure delivery quality.
  • Lead, coach, and mentor Software Engineers while assigning work based on skills.
  • Partner with Project Managers to manage scope and resolve technical issues.
  • Conduct demos, deliver documentation, and facilitate knowledge transfer.
  • Research industry trends and propose enhancements to FSO products and offerings.
  • Use AI and emerging technologies to improve productivity, decision-making, and work outcomes.

Requirements

  • 8–12 years of application development experience at a SaaS, PaaS, or enterprise software company.
  • 3+ years of ServiceNow platform experience with strong architectural knowledge.
  • Hands-on experience designing and delivering ServiceNow FSO solutions.
  • Insurance industry experience, including knowledge of policy servicing and claims processes.
  • Experience with CSM and its data model.
  • Strong ServiceNow scripting skills.
  • Knowledge of ServiceNow integration technologies, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
  • Experience leading ServiceNow solution development and delivery in client environments.
  • Experience with Agile/Scrum methodology and strong problem-solving skills.
  • Current ServiceNow CSA and relevant CIS certification, or ability to obtain them within six months; FSO or CSM preferred.
  • ITIL Foundation, ServiceNow micro-certifications, and familiarity with Now Assist or AI Agents are preferred.
  • Proficiency with Microsoft Word, Excel, and PowerPoint.

Benefits

  • Official ServiceNow training and support toward multiple certifications.
  • Ongoing ServiceNow competency certification and module accreditation opportunities.
  • Inclusive, diverse, and equal-opportunity workplace.
  • Disability accommodations available upon request.

Interested in this position?

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