ServiceNow Senior Software Engineer

6 hours, 53 minutes ago
Senior
Software Development
NewRocket

NewRocket

NewRocket is a full-service, elite ServiceNow partner that delivers meaningful experiences and extraordinary results. They help enterprise leaders tackle tough business challenges, navigate change with confidence, and go beyond workflows to create a re...

Internet Software & Services
251-1K
Founded 2016

Description

  • Gather ITSM requirements from end users, IT teams, and stakeholders.
  • Customize ServiceNow applications, modules, workflows, work orders, inventory, technician locations, and application interfaces.
  • Configure REST and SOAP integrations between ServiceNow and external systems.
  • Guide customers in translating ITSM, CSM, and ITOM business requirements into technical solutions.
  • Support service mapping, impact assessment rules, event management, and validation with technical stakeholders.
  • Participate in user acceptance testing for service maps, impact rules, and event management work.
  • Promote update sets and data across applicable ServiceNow environments.
  • Resolve production incidents related to assigned implementations and integrations.
  • Align technical approaches with ServiceNow leads and shared platform patterns.
  • Maintain operational documentation and standard operating procedures.
  • Lead, coach, and mentor software engineers on professional services projects.

Requirements

  • 3+ years of experience implementing, administering, configuring, or developing ServiceNow across at least two capabilities, such as ITSM, ITOM, ITAM, Platform, or CSM.
  • Strong experience with ITSM, CSM, FSM, or related ServiceNow processes.
  • Experience integrating ServiceNow with other platforms using MID Servers and cloud-to-cloud methods.
  • Experience with SOAP, REST, bi-directional, and automated web service integrations.
  • Experience with JDBC, ODBC, ETL, or other data extraction technologies.
  • Experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
  • Deep understanding of the ServiceNow CMDB and related processes.
  • Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
  • Ability to create technical design and user documentation.
  • Four-year degree in Computer Science, Computer Engineering, Information Systems, or equivalent demonstrated experience.
  • Willingness to complete ongoing ServiceNow competency certifications and module accreditations.
  • Preferred certifications include CSA, CAD, CIS-ITSM, and CIS-SAM/SAM Pro.

Benefits

  • Official ServiceNow training and support toward multiple certifications.
  • Inclusive and equal-opportunity workplace.
  • Reasonable workplace accommodations available for individuals with disabilities.

Interested in this position?

Apply directly on the company website

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