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Technical Success Manager II - New Zealand

4 hours, 16 minutes ago
New Zealand
Full-time
Senior
Technical Account Manager
Customer and Technical Support
AWS Azure GCP Java Kubernetes .NET Node.js PHP Python Ruby SQL
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 56

Description

  • Guide enterprise customers through onboarding and help them reach initial committed consumption levels.
  • Monitor adoption, remove obstacles, and proactively drive platform usage across customer accounts.
  • Lead personalized training sessions and create enablement resources such as documentation, videos, and articles.
  • Design and execute Mutual Activity Plans tied to customer outcomes and value milestones.
  • Track milestones, adjust plans as needed, and address deviations in a timely manner.
  • Contribute customer insights, successes, challenges, and growth opportunities to business reviews.
  • Proactively manage customer relationships to reduce churn risk and maintain committed consumption levels.
  • Build and maintain strong technical stakeholder relationships and advocate for customer needs internally.
  • Support expansion opportunities by developing business cases with sales using success stories and ROI evidence.
  • Measure and communicate value through reports and dashboards for technical decision-makers.

Requirements

  • Experience in a customer-facing technical role such as Principal Technical Support, Solutions Engineering, or Technical Account Management.
  • Experience working in the SaaS or technology sector.
  • Strong technical expertise in Kubernetes.
  • Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform; cloud certification is highly valued.
  • Experience with observability platforms is highly valued.
  • Hands-on experience with at least one programming language or scripting language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL.
  • Strong verbal and written communication skills for technical and non-technical audiences.
  • Ability to analyze business requirements and customer interactions and translate them into action plans and timelines.
  • Experience collaborating across sales, product development, and support teams.
  • Experience with customer success and sales frameworks such as MEDDPICC is appreciated.

Benefits

  • Flexible workforce model with fully office-based, fully remote, or hybrid options.
  • Competitive benefits package.
  • Opportunities for professional growth.
  • Supportive, innovative, and forward-thinking team environment.
  • Inclusive culture that values diverse backgrounds, abilities, and nontraditional career paths.
  • Reasonable accommodation available during the application and recruiting process.
  • Consideration of qualified applicants with arrest and conviction records based on individual circumstances, in accordance with applicable law.

Interested in this position?

Apply directly on the company website

Apply Now

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