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Program Manager -Observability Architecture and Migration

2 days, 6 hours ago
United States
Full-time
Senior
Project Manager
DevOps and Infrastructure
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 73

Description

  • Lead the end-to-end delivery of highly technical observability implementation projects from initiation through closure.
  • Plan, execute, and finalize projects according to strict deadlines and budget constraints.
  • Define project scope, goals, and deliverables in collaboration with sales and technical teams.
  • Identify, track, and mitigate project risks, issues, and dependencies.
  • Serve as the primary communication point for customers and internal stakeholders, providing regular status, financial, and milestone updates.
  • Coordinate internal and external technical resources to ensure effective allocation and execution across project phases.
  • Oversee commercial and financial aspects of delivery, including budget burn-rate, statements of work, time and expense tracking, and milestone-based invoicing.
  • Drive project discipline and velocity to ensure implementations are completed on time, within scope, and support customer success and adoption.

Requirements

  • Minimum 5 years of experience as a Project Manager in the IT services or enterprise software industry.
  • Proven track record of successfully managing technical implementation projects.
  • Experience in the observability, APM, or related cloud infrastructure/DevOps market is highly desirable.
  • Recognized project management certification such as PMP, PRINCE2, or equivalent is preferred.
  • Strong technical awareness to understand implementation complexity, integration challenges, and deployment methodologies.
  • Ability to translate high-level business requirements into detailed, actionable project plans.
  • Visa sponsorship is not available for this position.
  • Experience working with highly technical customer implementations is expected.

Benefits

  • Estimated base pay range of $110,000 to $137,000 USD.
  • Eligible for a corporate bonus plan.
  • Healthcare, dental, and vision coverage.
  • Parental leave and planning support.
  • Mental health benefits.
  • 401(k) plan with company match.
  • Flexible time-off plus 11 paid holidays.
  • Volunteer time-off and other competitive benefits.
  • Flexible workforce model with fully office-based, fully remote, or hybrid options.

Interested in this position?

Apply directly on the company website

Apply Now

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