Process Optimization Specialist

2 hours, 30 minutes ago
Full-time
Senior
Sales and Business Development
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised

Description

  • Analyze the end-to-end Opportunity to Quote (O2Q) process to identify and remove bottlenecks and non-value-added steps.
  • Lead implementation and optimization of Salesforce RevCloud.
  • Propose and implement system enhancements and policy changes that improve sales velocity.
  • Document future-state processes and standard operating procedures to support global consistency.
  • Partner with Sales Enablement to create playbooks and training modules for the team.
  • Define, track, and report key performance metrics such as cycle time and sales velocity.
  • Influence stakeholders across functions to drive adoption of new systems and process changes.

Requirements

  • Substantial experience in Sales Operations or Business Process Improvement.
  • Strong understanding of the Quote-to-Cash journey.
  • Experience applying process improvement methodologies such as Lean Six Sigma.
  • Expert-level proficiency with Salesforce, including RevCloud.
  • Ability to define metrics, analyze data, and interpret trends to guide process decisions.
  • Excellent communication skills with the ability to influence stakeholders at all levels.
  • Experience in a challenger brand or rapidly scaling environment is preferred.
  • Advanced certifications in Process Improvement, such as Black Belt, or in Project Management are preferred.
  • Track record of leading larger and more complex cross-functional projects than current responsibilities.
  • Visa sponsorship is not available for this position.

Benefits

  • Estimated base pay range of $33.00 to $41.83 USD per hour.
  • Eligibility for the corporate bonus plan.
  • Healthcare, dental, and vision coverage.
  • Parental leave and planning support.
  • Mental health benefits.
  • 401(k) plan with company match.
  • 11 paid holidays.
  • Volunteer time off and paid time off.
  • Flexible workforce model, including fully remote work.

Interested in this position?

Apply directly on the company website

Apply Now

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