Partner Solutions Consultant I

3 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised

Description

  • Design and execute partner enablement plans, including workshops, train-the-trainer sessions, and technical coaching.
  • Support high-value partner-led opportunities with solution design, demonstrations, and proofs of value.
  • Act as the technical point of coordination between internal teams and external partners for customer opportunities.
  • Maintain project discipline by tracking risks, resource utilization, and engagement status in central systems.
  • Gather partner and customer feedback and relay it to Product and Practice teams to inform roadmap and go-to-market strategy.
  • Oversee partner-led delivery with New Relic Professional Services to ensure quality outcomes.
  • Guide partners through implementation playbooks and serve as a technical escalation point.
  • Monitor project health against customer satisfaction targets.
  • Advise partners on capacity planning and resource needs for upcoming project pipelines.

Requirements

  • 3+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering.
  • Experience focused on cloud and application performance technologies.
  • Deep technical knowledge of observability concepts, including APM, infrastructure, and log management.
  • Ability to communicate technical value to both engineers and leadership.
  • Strong communication and negotiation skills with the ability to influence stakeholders without direct authority.
  • Understanding of partner ecosystems, including SIs, MSPs, and resellers.
  • Ability to manage multiple workstreams with clear expectations, milestone tracking, and measurable outcomes.
  • Experience in capacity planning and advising partners on resource needs is preferred.
  • Visa sponsorship is not available for this position.

Benefits

  • Estimated on-target earnings of $149,000 to $186,000 USD.
  • Eligible for a commission plan.
  • Healthcare, dental, and vision coverage.
  • Parental leave and planning benefits.
  • Mental health benefits.
  • 401(k) plan with company match.
  • Flexible time off, plus 11 paid holidays.
  • Volunteer time off.
  • Flexible workforce model with fully office-based, fully remote, or hybrid options.

Interested in this position?

Apply directly on the company website

Apply Now

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