Director, Billing

3 weeks, 1 day ago
Full-time
Executive
Finance and Accounting
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised

Description

  • Oversee and manage the billing and collections teams.
  • Develop and implement billing and collections strategies to improve efficiency and effectiveness.
  • Lead daily billing and collections operations, including invoicing and statement distribution.
  • Monitor billing processes to ensure accuracy and compliance with company policies and procedures.
  • Coordinate with Deal Desk, Order Management, Finance Engineering, Customer Service, and Sales to resolve billing issues and discrepancies.
  • Develop and maintain relationships with key customers to support the billing and collections process.
  • Analyze billing and collections data, identify trends, and recommend process improvements.
  • Prepare regular reports and presentations on billing and collections metrics for senior management.
  • Hire, train, supervise, and evaluate billing and collections staff.
  • Lead process transformations to improve operational efficiency.

Requirements

  • Bachelor’s degree in a related field; Master’s degree preferred.
  • Minimum of 10 years of experience in billing and collections management.
  • Leadership experience is required.
  • Strong knowledge of billing and collections procedures and best practices.
  • Experience with billing software and ERP systems such as SAP, Oracle, Zuora, Billing Platform, SFDC, Netsuite, or Workday.
  • Excellent analytical and problem-solving skills.
  • Strong leadership and management skills with the ability to motivate and develop a team.
  • Exceptional communication and interpersonal skills.
  • Ability to work across multiple time zones to support a global customer base.
  • Detail-oriented with a high level of accuracy.
  • Experience in SaaS production companies with subscription billing models (preferred).
  • Consumption or usage-based billing experience is a plus.
  • Collections experience across all global regions is a plus.

Benefits

  • Flexible workforce model with fully office-based, fully remote, or hybrid work options.
  • Opportunity to work in a diverse, welcoming, and inclusive environment.
  • Reasonable accommodation support during the application and recruiting process.
  • Candidates may be considered in accordance with applicable fair chance laws.
  • Employment eligibility verification and required background check are part of the hiring process.
  • Potential export compliance assessment may be required for certain roles.

Interested in this position?

Apply directly on the company website

Apply Now

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